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From: Tim Sweeney [I
Sent: Sat, 11 May 2019 23:52:48 +0000 (UTC)
Tor tos Krier (EE Sc» 1 I —
Subject: Fwd: Apology - Epic Games store woes
—erreee Forwarded message
From Tim Sweeney I
Date: Sat, May 11,2019 at 7:48 PM
Subject: Apology - Epic Games store woes
To Yee Gutlenot |
Dear Yves,
Pm writing to apologize for the shortcomings in our Epic Games store implementation and our Uplay
integration
In the past 48 hours, the rate of fraudulent transactions on Division 2 surpassed 70%, and was approaching
90%, Sophisticated hackers were creating Epic accounts, buying Ubisoft games with stolen credit cards, and
then selling the linked Uplay accounts faster than we were disabling linked Uplay purchases for fraud.
Fraud rates for other Epic Games store tiles are under 2% and Fortnite is under 1%. So 70% fraud was an
extraordinary situation.
To stop the fraud, we disabled purchasing of Ubisoft games. We will make our best efforts to restore service as
quickly as we can. This depends on (1) a real-time system for disabling refunded and fraudulent purchases on
Uplay, and (2) anti-fraud improvements in Epic’s service. This work will likely take at least 2 weeks to
complete.
“The fault in this situation is entirely Epic’s, and all of the minimum revenue guarantees remain in place to
ensure our performance.
Tm sorry for the trouble,
Tim Sweeney
Epic Games
HIGHLY CONFIDENTIAL - ATTORNEYS" EYES ONLY EPIC_00000387
DX-3536.001