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>
> They currently plan to mention Trystan, Ron and Bill Haviicek by name and will note
Sunnyvale is the primary location. Kif promised he wouldn't get any more specific than
that and | will keep pushing to exclude any particular name, although he argues they are
already public. We've fact checked most of the points he mentioned with Trystan and
the team (below).
>
>We recommend declining to comment. He said it would run in the next few days.
>
> ronan
>
> Fact Check:
> + App Review employees are Apple employees, not contractors
>- True
>
> + App Review employees are paid hourly
>- True, however we have both exempt and non-exempt employees. It depends on role
‘and depends on region.
> + App Review is led out of Sunnyvale
>- True
> + The App Review Operations Manager Trystan reporls to Ron Okamoto> - True
>
> + App reviewers typically each review 50-100 apps per day
>- True
> + App Review has established new offices in Cork and Shanghai
> - Partially true. We actually have an App Review legal review team in Shanghai, they
review licenses. They do not review apps. Cork does app review.
>
> + App Review uses Watchtower software on employee computers to track productivity
> - We do have a reporting tool that reviewers have access to so that they can see how
many apps they have reviewed and where they are with respect to their daily targets.
Both reviewers and managers have access to this. This is not software running on their
computer that makes it sound like it's spyware, not the case. It's simply a reporting tool
(an internal website.
> + Employee productivity is measured against our SLAs
> - No, employee productivity is messaged in a variety of ways, the main one being
number of decisions made, but we also look at things like time on task, approval vs
rejection ratios, errors, etc.
>- SLAs a service level agreement, our SLA is that 50% of apps should be reviewed in
24 hours, 90% in 48 hours. The number of apps we have, along with the availabilty &
productivity of the overall team determines whether or not we hit our SLA.
>
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