UBER HQ — UBER TECHNOLOGIES, INC. 1455 MARKET STREET SAN FRANCISCO, CA 94103 Dear Mayor Parker, Thank you for the opportunity to address your concerns regarding Uber’s efforts to ensure driver partners operating in the City of Houston are licensed in compliance with the city’s Transportation Network Company (TNC) ordinance. Since the ordinance took effect, we have worked closely with driver partners to ensure they understand their responsibility to obtain a valid TNC license, and how to go about doing so. We developed a detailed approach to informing driver partners about the licensing process and have dedicated thousands of hours of Uber staff time to ensuring every driver partner operating in the City of Houston is fully compliant with the city’s rules. We host office hours on multiple days each week to walk driver partners through the various steps of obtaining a city license one-on-one, and special information sessions to reach the largest number of driver partners possible. We take our role in educating and encouraging driver partners to obtain a license very seriously, and there are consequences for driver partners who fail to do so. Uber has been working diligently to identify any driver partners who are operating within Houston city limits without a valid TNC license. If we find that a driver partner has accepted ride requests in Houston without a license from the city, we immediately revoke his or her ability to access the Uber platform. In recent weeks, we ramped up our efforts by conducting a manual audit of driver partners on the platform and allocating additional time and resources to enforcement. We also held a series of in-person information sessions for driver partners to reiterate the city’s licensing requirements as well as the consequences for non-compliance. We receive many driver partner applications each week and so our compliance efforts are ongoing. We will continue to identify and deactivate driver partners who attempt to operate in Houston without a TNC license. This process has evolved from multiple checks per week to daily verification that driver partners without city licenses are not attempting to pick up riders in Houston. This increased enforcement and education is working to incentivize driver partners interested in operating within the City of Houston to obtain a TNC license. City officials at the Administration and Regulatory Affairs (ARA) Department informed us yesterday that more than 500 TNC licenses were issued over the last couple of weeks –"many of them to driver partners whose Uber account access was previously revoked due to not having completed the city’s licensing process. Based on the latest information we’ve received from the city, the number of licensed TNC driver partners is greater than the total number of active TNC driver partners that were operating in the Greater Houston area immediately before the ordinance took effect. Uber remains fully committed to complying with the City of Houston’s ordinance. Per your request, we have attached a detailed list of our efforts to ensure driver partners are operating with Houston’s required TNC license. In the spirit of greater transparency and in an effort to improve our relationship, we would welcome the opportunity to host representatives from the ARA during our office hours and to have them accompany TNC driver partners as they take the requisite steps to become licensed. Uber and all of our driver partners are in full compliance with the city’s insurance requirements and a current copy of our Certificate of Insurance is on file with the city. Per the city ordinance, Uber’s insurance policy is also available online at blog.uber.com/certificatesofinsurance. In addition, every uberX driver partner has proof of insurance within the waybill of the partner’s Uber application, including a link to the Certificate of Insurance. You will find a copy attached with this letter. From robust insurance provisions that far exceed state minimums to thorough background checks that screen driver partners’ backgrounds against local, state and federal criminal records, Uber is committed to connecting riders to safe rides. Thousands of Houstonians and visitors to this great city open the Uber app every day, either to get a ride, or make a living. We expect to facilitate millions of rides in the Houston area this year, meeting a demand for transportation options that was previously unmet. We hear regularly from partners who are proud to help take drunk drivers off the roads and serve neighborhoods that have been neglected for years, all while using Uber to help put food on the table for their families. For these reasons, and countless more, we hope to continue working with you to improve transportation options and help expand economic opportunities throughout this great city. Sincerely, Chris Nakutis General Manager Uber Technologies, Inc. Summary of Uber’s Compliance Efforts • After passing Uber’s background check process, driver partners are informed they must obtain a TNC license from the City of Houston if they intend to pick up riders within Houston’s city limits. • In addition to providing the city’s application and information related to the fingerprinting requirements, Uber staff created an information packet to help partners understand how to complete the licensing process. • Multiple times throughout each week, we remind eligible driver partners that they cannot operate in Houston city limits without a TNC license. Channels used: email, text, phone calls, in-person information sessions. • We have sent thousands of texts and emails to partners communicating the need for a TNC license as well as reminding them about the TNC license. • If we identify a driver partner who has failed to obtain a TNC license from the city, we send a note to inform that partner that his or her account has been deactivated due to non-compliance with City of Houston regulations. • More than 2,000 driver partners have been removed from the platform for failing to obtain a city license. • We have dedicated thousands of employee hours walking through all of the TNC licensing process details with partners during our weekly office hours and special information sessions. • When a driver partner completes the city’s licensing process, we verify that against a list provided by the city and ask for a picture of the TNC license to be uploaded to his or her Uber partner dashboard. on - ATV LTE 9:50 PM Waybill To: SA 2203 IOpcrator: CST Street, Houston, TX 77005. INSURANCE Insurer: James River Insurance Company Policy CA436100TX-00 Policy Start Date: 2014-12-21 Policy End Date: 20 I 6-03-01 ICovered 'I'rip Start Time: 02123-515 19:49:02 Certificate of Insurance (?average subject to policy terms and C(mditions generated by I/uva'wubercom 000 LTE 9250PM Waybill A 4? CERTIFICATE OF LIABILITY INSURANCE 27"" nuann ?-umc - ?cnu. . Ana?. qwn~~h mym- -. u. . .15 ?Iv-Ill- In. ou- .- Una: The TNC license application (if you need an extra copy) is available at the following link: The application includes pages that you will need to take with you when you get your physical and when you go to the Municipal Court to get a warrant check. When you submit your TNC license application at the city?s office (1002 Washington Ave), you can have your vehicle inspected outside by one of the city inspectors at no charge (this is required). Make sure you have your Uber trade dress with you and your fire extinguisher in the vehicle or you will not receive a license from the city. Reminder about your TNC License If you haven't done so already, please upload a clear picture of your TNC license and your vehicle's TNC decal (yellow sticker) to your partner dashboard ASAP. To do this, go to partners.uber.com, log in with the same login credentials you use for the UberPartner app, and click on the "Vehicles" tab. You can upload any missing documents there. Reminder about our Service Animal Policy Uber expects partners to comply with all applicable laws, including accessibility laws. Service animals MUST be accommodated in compliance with accessibility laws such as the Americans with Disabilities Act. Uber reserves the right to deactivate the account of any partner who refuses service to a rider with a service animal. Messages +1 (415) 944-4184 Details Messages +1 (415) 944-4184 Details Your TNC provisional DaVid. license from the City of Houston is going to Your partner account has expire soon! Before that been dye to happens, please upload "W?Compllance a clear picture of your 2- City OfHouston year TNC license to your fsgl?atlofls. You oannot partner dashboard at UP riders Houston city limits without a TNC license from the City of Houston. We can reactivate your account once you've received your TNC license and uploaded it to partners.uber.com along with any other required documents. Please come to our scheduled of?ce hours if you have any questions. partners.uber.com or your account will be suspended due to non- compliance with City of Houston regulations. Thank you, Uber Houston Operations Team Uber Houston (9 Send a Send