Benjamin Smith

President, Passenger Airlines
President Transporteurs de passagers

AIRCANADA 

CENTRE AIR CANADA 1247
PO. Box 14000. Station Airport
Dorval QC H4Y 1H4

Fax: (514) 422-0277

Via FedEx

March 31, 2015

Dear 

We are reaching out to you further to your unfortunate experience on board Air Canada flight AC624,
on March 28, 2015 which had to do an emergency evacuation after an accident upon landing in
Halifax. .

At Air Canada, safety is our top priority. While Air Canada is fully cooperating with the Transportation
Safety Board in determining the cause of this accident, we are also focusing on the well?being of our
passengers.

We certainly understand that the events were disturbing for you and were not in line with the Air
Canada service experience you should have been entitled to.

You will have been, or soon will be, contacted by one of our representatives, who will become your
point. of contact to liaise with should you have losses, damages or expenses with regards to this fiight.
Until then, should you have any immediate concern, you may call the Special Care Center at 1-800-
961-7099.

In the interim, we are pleased to provide you with the attached payment of FIVE THOUSAND
CANADIAN DOLLARS which we hope will alleviate the consequences of this flight and
restore your confidence in our commitment to the care and well-being of our customers.

This payment is on account of such losses, damages or expenses you have incurred as a result of this
incident. However, please be aware that this advance payment does not constitute admission of
liability, and would be set off against any liability that Air Canada may have to you for damages
arising out of the events of Flight 624. However, should the investigation demonstrate no liability, this
amount remains unconditionally yours.

we deeply regret your experience encountered onboard AC624 of March 28, 2015.

Yours sincerely,

 

Benjamin Smith
President, Passenger Airlines