Hello Scott,
Thank you for your inquiry. We would be more than happy to address any inquires in writing
via email.
We are aware of this recently reported incident with one of our brides claiming that we are
refusing to give her their wedding images on disc. We are more than happy to deliver their
wedding photo negatives. Our contract states, in bold "Wedding day negatives will be provided
when the final album and/or box order is delivered." At this time, our client has not submitted
their Album Order Form that will allow us to design and print their Wedding Album. This has
been a necessary step for us to be in a position to deliver the photo negatives to them.
In addition, while they have already paid for the cost of the album, they did not pay for the cost
of the cover, which is an a-la-carte item due to the variation of covers available. Brides often
book 14+ months in advance of their wedding date and we often do not receive Album Orders
for 6+ months after the wedding. The Album Covers are paid for at the time of the Album Order
because our suppliers may change during that 20+ month period and we may no longer be able to
offer a previously selected cover. By selecting and paying for the desired Album Cover at the
time of the Album Order we are able to offer the most recent covers currently available. As it
states in our contract, “Additional products may be added from the a la carte menu to any
wedding collection at any time.” This is discussed in person during every initial consultation that
our studio does and is outlined on the Album Order Form.
In an effort to try and reconcile, we have had an extensive volume of communication with this
customer, that has lasted until today January 14th, trying to get this matter resolved. Despite our
contract, this client demanded that she receive her negatives before the album order was even
submitted.
I have also attached the Album Order Form, which the bride received, and clearly states that the
cover is not included in the Wedding Package and is an additional charge based on her specific
selection.
We make the utmost effort to consistently provide the best customer service and highest quality
of photography in the industry.
Please let me know if I can be of any further service.

Warmly,
Andrea Polito