Date 8/4/14 8/4/14 8/4/14 8/4/14 8/5/14 8/5/14 8/5/14 8/5/14 8/5/14 8/5/14 8/6/14 8/6/14 8/6/14 8/6/14 8/6/14 8/7/14 8/7/14 8/7/14 8/7/8/9/14 8/10/14 8/10/14 8/11/14 8/12/14 8/12/14 8/12/14 8/12/14 8/12/14 8/12/14 8/13/14 8/13/14 8/13/14 8/13/14 8/13/14 8/13/14 8/14/14 8/14/14 8/14/14 8/15/14 8/18/14 8/18/14 8/18/14 8/19/14 8/19/14 8/19/14 8/19/14 8/22/14 8/22/14 8/22/14 Time 6:30am Guy left his phone in the car; had no computer and phone is in the car Uber Phone log Request 10:20 Driver who would like to come by with the car 10:25 never used Uber but has charges on his card 10:27 called again to get his credit card removed 11:40 credit card was used 3x last night 1:03 looking for Uber 6:10 pick up arrangement 11:05 customer wanted driver 12:15 driver for info 12:20 looking for employment verification 5:05pm wanted a car for his friend 6:17 wanted a the car company 9:50 wanted rent a car for 6-8 people 11:45 woman/wanted a car 11:50 woman/wanted a car 2:23 wanted assistance with APP 4:00pm question about a rented car 12:45 wanted the car company 12:55 caller wanted to contact the car service 3:20 woman wanted the car company 6:50 woman had a question to a booking 1:00 has a question in reg to his account 3:00 called for a driver 3:10 wanted to order a car 4:03 driver/to get a cab driver's licence 1012: 13: :48am driver/very rude when was asked where he got the number from :55pm customer/wanted a quote for a ride driver/first friendly and understanding, said it is stupid that Uber doesn?t 15 have a phone number same guy/now very unfriendly; wanted the ?Fart company' instead of 20 the car company 15 woman, ordered a car yesterday, wanted to file a claim United Recovery Systems tries to get a hold of Erage Quasi, a driver, :26 who gave Uber Inc and OUR as employer reference :02 driver/applied for a job. Got rejected. Wanted to know why. :16 customer/asked if this is the taxi COmp Driver who wanted to speak to Josh. The dispatcher. Didn't want to say :53 where he got the number from customer, needs a car from Christopher Street to Wawerly Place, hasn't :50 downloaded the App yet :25 wanted to find out fare cost from NYC to JFK :55 customer, wanted to book a limosine :35 customer, wanted information about rates :10 customer, wanted to book a ride :19 customer, :40 customer, :25 driver, would like to drive for Uber Inc :30 driver, wants to switch from yellow cab to Uber Inc. :32 customer, wants to get the $14 cab :20 customer, wanted to book a ride hung up after I explained that we are not the car service wanted a ride with uber lady, who wanted to speak to a person; doesn't want internet. Not :20 comfortable with it :25 same lady, couldn't believe that Uber doesn't have phone service property broker: came in person, stood infront of our door, confusing 00 logo and said that he finally found our office 50 customer, wanted a car 00 same customer, couldn't believe what he was hearing 02 customer, wanted to order a limosine 20 old gentleman, wanted Uber car lady, wanted to change pick up time, APP says it will send her a text but :30 didn't customer, wanted to have a computer picked-up from airport in SFC and 00 drive home 10 lady, wanted to know the status of her application Got number from googled number called information same guy called information called information called information called information called information hung up/wouldn't answer called information hung up/wouldn't answer google information google information internet 411 information information internet internet 411 information information internet googled number no answer hung up google hung up information URS called the number given by person 'Erage Quasi' information information n/a internet information 411 information 411 information google n/a internet/google 411 information 411 information internet 411 information 411 information 411 information 411 google white pages 411 41 1 internet 56 8/22/14 14:00 guy, called for a cab 411 same lady, couldn't believe that Uber Inc has no phone service, wanted 57 8/22/14 14:15 to speak to HR again 58 8/23/14 10:45 lady, who needs a car in Long isalnd right away. Does not have the App. 411 59 8/25/14 10:10 guy, who's gf arrived at JFK yesterday and left something in the car 411 hung up, no time 60 8/25/14 3:30 guy, wanted the car company to ask 61 8/25/14 5:10 older gentleman, wanted Uber, car company 411 lady, barked into phone that she wants to know if her son is using her cc 62 8/26/14 4:00 for driving uber cars google 63 8/26/14 4:30 lady, wanted a car PLUS driver for 4 hours in NYC, wants a quote got from friend 64 8/26/14 10:20 older gentleman, wanted to book a car 411 NYSIF employee about a claim from a driver, who gave this number as 65 8/26/14 10:30 employer contact 66 8/27/14 1:45 wants to be a driver 411 67 8/27/14 2:00 nice, older gentleman, wanted a car 411 68 8/27/14 4:54 customer, wants a pick-up in Soho 411 69 8/27/14 6:30 Customer, downloaded App but it doesn't work google 70 8/28/14 8:20 wants to open an account for boss but cannot figure it out online 411 71 8/28/14 9:35 customer, wants a pick-up, hung up n/a 72 8/28/14 12:30 driver, unfriendly 411 73 8/28/14 3:30 wants to know how long wait for car at JFK google 74 8/28/14 5:00 woman, wants to book a car google 75 8/29/14 11:15 custome, wants to order a car 411 76 8/29/14 12:00 lady, wanted to book a car 411 77 8/29/14 13:30 customer, wanted to get in touch with Lift didn't tell 78 8/29/14 5:10 customer, wants to rent a car google 79 8/29/14 5:40 wants to change cc on her account 411 80 9/1/14 3:50 customer, wants to know if we can pick him up from Livingston, NJ n/a 81 9/2/14 9:50 customer, wanted to book a pick-up 411 Debbie Brown, from Staples, wanted to sell us a company account for 82 9/2/14 11:00 supplies; Debbie from commercial devision 83 9/2/14 12:40 customer, wanted to order a car seat for a ride with Uber Information 84 9/2/14 13:10 customer, got the number from 411 411 85 9/2/14 14:25 lady, wanted to speak with organisation Uber president google 86 9/2/14 4:00 older lady, panic, forgot her passport in car 411 87 9/2/14 4:34 lady, wanted a ride: "Hello is this Uber?" google maps 88 9/3/14 9:35 customer, who wanted a ride hung up 89 9/3/14 9:40 screaming lady, unhappy about car not being there hung up 90 9/3/14 11:10 lady, wanted info about the classes how to become a driver at Uber Internet 91 9/3/14 2:10 customer, wanted to book a ride internet 92 9/4/14 9:25 customer, wanted to order a car cheaper than a cab 411 called again on 6431135 number and said that 411 connected her to 93 9/4/14 9:27 this number now 94 9/4/14 11:00 driver, wanted to speak to sb from HR internet asked if this is Uber the Car company, hung up when being asked about 95 9/4/14 3:38 where he got the number from 96 9/4/14 3:40 called again App not working - needs to be picked up tonight but doesn't know exact 97 4/9/14 5:20 time 411 98 9/5/14 9:10 Emergency, left his wallet in the car 411 99 9/5/14 12:30 old gentleman, wanted a cab 411 100 9/5/14 3:00 driver, info about time schedule internet mumbling guy, googled Uber on the internet, when Itold him he might wanna read what's written next to the online information (graphic 101 9/5/14 3:10 design) he hung up NYSIF fund employee called in regards to a driver who filed a claim. The worker authority board asked for a phone number so he (=driver) gave 102 9/8/14 10:00 our number, that is why the NYSIF calls us Lady, wanted to be connected to HR department in regards to job 103 9/8/14 11:11 opportunities information 104 9/8/14 1:05 customer, 'are you Uber?? hung up 105 9/8/14 1:10 lady, 'You are the car company?? hung up old lady, wanted to have a ride, first said she got the number from friends, then said 411. She doesn't have a computer. Cannot use the 106 9/8/14 1:11 APP 411 customer, wanted to book a ride, does not know how to use the App; 107 9/9/14 10:48 wants to call for a taxi 411 mother, called because daughter booked a drop off at la Guardia airport, 108 9/9/14 1:58 daughter left the phone in taxi 411 109 9/9/04 1:59 daughter, called in regards to the same case 411 same daughter, wanted to speak to the manager because of the above, 110 9/9/14 2:00 claimed that what we are doing is 'illegal' and we should help her guy, wants to speak with Kyle who works at Uber NYC, is an old college 111 9/9/14 4:05 friend google 112 9/10/14 9:17 guy, wants to know if this is the car company, called 2126431135 411 113 9/10/14 9:37 guy, looking for the cab service, called 2126430060 hung up 114 9/10/14 12:30 lady, wanted a ride to LaGuardia google 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 9/10/14 9/10/14 9/10/14 9/11/14 9/11/14 9/11/14 9/12/14 9/12/14 9/12/14 9/13/14 9/13/14 9/14/14 9/14/14 9/14/14 9/14/14 9/15/14 9/15/14 9/16/14 9/16/14 9/16/14 9/16/14 9/16/14 9/16/14 9/16/14 9/16/14 9/17/14 9/17/14 9/17/14 9/17/14 9/18/14 9/18/14 9/20/14 9/21/14 9/21/14 9/21/14 9/21/14 9/21/14 9/21/14 9/21/14 9/22/14 9/22/14 9/22/14 9/22/14 9/22/14 9/22/14 9/22/14 9/22/14 9/22/14 9/22/14 9/23/14 9/23/14 9/23/14 9/23/lady, forgot her iPad in car guy, cannot access the App on his phone and needs a pick up from :45 Denver airport tomorrow :55 man, wanted pricing info, Mr. Mohammad, got information via email that he got the driver job and :30 sb will be in touch in 2 days, that has been a month, nobody called driver, his light at the phone is not coming up, Uber phone is not :30 switching on :36 guy, wants to make a reservation for his boss :40 driver, wants to know why he was declined woman, wanted to talk to Nicole about the phone she left in the Car on Saturday; she has been emailing with Nicole about getting her phone back but now Nicole is not getting back to her anymore. Her layer says :59 this is theft. woman, wants to know if we can pick her up from the address she gives :29 us :07 male driver, wants to switch car, needs to know how :14 customer, problem with account and password :07 lady, is this Uber, the car company :13 male customer, asked if this is the taxi service :56 male, wants to know if we hae a car that it's a queen size mattrase :46 asked if this is uver the car service :35 Male customer, asked if we are the car company :13 male, wants to change his cc info :11 male customer, is at the Sheraton and wants a cab to LGA airport :40 female customer, wants a car, hung up :36 lady, has problems with the app :40 lady, wants to speak to Angel at Uber :36 lady, wanted a car from xy, wanted to know the price :38 another lady, doesn't have the APP but wants to use Uber service :03 male, looking for uber the limosine company :58 male, was asking if this is the car company :21 Lady, is this Uber :14 older gentleman, wanted to book a cab, doesn't have the APP :20 guy, wants to become a driver, what licence is required lady, 'Is this Uber? I said yes, then she continued: 'yes hi! I need your :00 old gentleman, wanted to order a car, does not know how to work the 10 APP 10 Woman, wanted a car. Is this uber? M, left message on cell phone: 'You are he worst fucking cab service I have ever had in my fucking life; fuck you and all your associates. I :41 wish I fuck you' Man, driver has wrong address, wants to know how to give driver 25 correct address :46 driver, lost app, low can he get the app back? Picked up phone with App. :50 guy, missing receipts for Aug/Sept :54 female, time change, ordered with App, has been waiting for 50 min :44 Female, wants to be picked up, App does not work 4:46 Female, wants a car to pick her up 5:17 M, wants a pick-up 9: 0 1 15 F, looking for Uber :34 F, wants to become a member :15 M, needs a car because he is going to the football game F, 'This might be a silly question but what kind of company am I calling? 00 Apologized when she heard 'Uber Inc/graphic design M, got phone number from a text message they sent him. Wanted a price for a certain uber car trip; wished a good day and hung up when :40 being asked if he is sure that the contact details are correct. :20 works for Uber, wanted contact for Lopez Oddell :20 f, wants prices for rides :55 m, driver wants to drive for Uber and heard about uber on the radio :30 for employee verification :40 F, card charged eroneously :35 F, wants to order a car M, wants to become a driver, wanted to know about tests he needs to 40 take yellow pages customer agent called in order to update information on 20 Uber, the car company 40 F, wants a car hung up google google, Uber NYC 411 internet 411 411 411 yellowpages. Com 411 411 didn't say 411 googled Uber Inc white pages hung up 411 411 from the web 411 hung up google hung up 411 from the internet 411 411 from a friend?? Then he said internet, doesn't even know if 'this friend' works for Uber internet 411 google 411 internet 411 google maps, found uber 411 from her doorman google map 411 411 n/a google listings 411 411 online online 411 google yellow pages 411 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 9/23/14 9/23/14 9/24/14 9/24/14 9/24/14 9/24/14 9/25/14 9/25/14 9/25/14 9/25/14 9/25/14 9/25/14 9/25/14 9/25/14 9/25/14 9/25/14 9/26/14 9/27/14 9/27/14 9/28/14 9/29/14 9/29/14 9/29/14 9/29/14 9/30/14 9/30/14 9/30/14 9/30/14 9/30/14 9/30/14 10/1/14 10/1/14 10/1/14 10/1/14 10/1/14 10/1/14 10/1/14 10/1/14 10/2/14 10/2/14 10/2/14 10/2/14 10/2/14 10/2/14 10/2/14 10/2/14 10/2/14 10/2/14 10/2/14 10/2/14 10/3/14 10/3/wants to work as a driver, what are the requirements 50 :18 M, stands at JFK airport and ordered a pick-up to the bronx 43 20 F, wanted to know if this is Uber Taxi. Didn't tell me what she wanted 00 M, wanted to Know if this is Uber 30 M, Cab diver from Washington DC ELI's line. F, just signed up for the service and asked if this was the number to call for a car. Told her to do it on her app, asked me 'on what Told her she has to do it on her smart phone application; told me 09 she tried but has technical difficulties ELI's line. M, wants to speak to the department that hires drivers. Has a 03 brand new mercedes 15 ELI's line. M, friend gave him this number. Wants work 55 F, looks for Uber the car company 30 ELI's line. F. App doesn't work 45 Eli's line. M, IS this Uber? 47 Eli's line. M, IS this Uber? 00 Eli's line. F, Is this Uber? Does not have the App 20 Uber line, M. Problem with his App. Asked him for a PW 30 Uber line, same customer Mr. Vincent 49 M, Driver, asked fthis was the cab company 6:42 PM F, called cell, had problems with using the application F, woke me up to tell me that she is at Columbus Circel at a Chase Bank and needs a car. Told her a car will come shortly and turned phone off, 1:19am she left a message a bit later saying that she is still waiting. 10:05am M, didn't say what he wants wanted to order a car, Herta: you have to do this on your App? M: 30 What's an App? 15 F, Eli's line, is this Uber 37 F, had problems setting up the App 30 F, is this Uber? 20 M, is this Uber? Wanted a ride M, foreigner, Is this Uber? Wants to book a car; saw the ads; doesn't 55 have the App 25 M, Eli's line, is Uber? M, driver, wants to switch to Uber, googled information about companies 40 in Long Island, Manhattan etc; decded to call 35 M, wanted a ride, googled the number 48 F, Hello is this Uber? F, Hello I am trying to get a hold of Uber, my number is (on Eli's 42 answering machine) F, Eli's line, older Lady just got the iPhone 6 and installed the Uber 35 Application but it doesn't work 37 F, Eli's line, App doesn't work 30 F, Eli's line, doesn't know the App F, Eli's line, woman has problem with App, wants to complain that it is 01 not working same lady, cannot believe that there is no way to get in touch with Uber 03 over the phone M, 'Hello, I am in a hospital. I have a project. I need a driver who picks :45 up a package and brings it here. Asap. :43 F, Eli's line, wants a pick up, doesn't have the App :00 F, Eli's line, Is this Uber? The car company :32 M. Eli's line, Is this Uber? Car comp M, Eli's line, driver, wanted information in regards to insurance frame of $1Mio, spoke about the office in Queens (Long island City) and a 0866# that he used to contact, said he got this number (=Eli's) from the office :58 in Queens. M, driver, is currently in Queens and wants to apply as a driver for Uber Car service, doesn not know where the office is exactly located. Learnt that Uber moved from the Marriot Hotel in Manhattan to Long Island 32 City just 2 weeks ago F, wants to apply for a job; wanted to speak with Herta but thought that :49 Herta is the president of the Car company M, customer forgot his password, clicks on 'reset password' but on the :00 internet it won't let him proceed M, Eli's number. Is this Uber? Babsi: That depends. Guy: What do you mean it depends? Is this Uber or not? Babsi: yes, but this is Uber, the :03 Graphic design company. 'Oh, so sorry. Apologies. Blabla :05 same guy as above M, Eli's line: Is this Uber? Wants a car but doesn't have the application :07 and doesn't want to download the application :35 F, wants a ride. App does not work :45 F, Is this Uber? How do I order a car :31 F, Ueber line, wants to know if this is the company that gives rides :56 M, Eli's line, wants to know how much a ride to Brooklyn costs :02 M, Uber line, wants to book a cab, doesn't have the APP M, Uber line, Ruben and Rothman, Fax number requested damit er ein :03 'supinor' fuer einen Driver faxen kann google 411 411 411 411 411 411 411 411 411 411 411 411 411 hung up 411 411 411 google 411 411 Internet 411 internet 411 google google 411 didn't say 411 411 411 411 411 google 411 411 411 google google google 411 411 411 411 411 411 411 google 260 261 262 263 264 265 266 267 268 269 270 271 272 273 274 275 276 277 278 279 280 281 282 283 284 285 286 287 288 289 290 291 292 293 294 295 296 297 10/11/14 10/11/14 10/12/14 10/12/14 10/13/14 10/13/14 10/13/14 10/13/14 10/13/14 10/13/14 10/13/14 10/14/14 10/14/14 10/14/14 10/14/14 10/14/14 10/15/14 10/15/14 10/15/14 10/15/14 10/15/14 10/15/14 10/16/14 10/16/14 10/16/14 10/16/14 10/16/14 10/16/14 10/16/14 10/17/14 10/17/14 10/17/14 10/17/14 10/17/14 10/18/14 10/18/14 10/18/14 10/18/14 M, Uber line, family in the background, wanted to know the costs for rides, told him that he is with the wrong Uber, apologized and wished 7:10 me a good night 411 5:26 M, wants to know if he could also order a car over the phone 411 10:44 M, Does not know hot ot use the app needs a taxi to the airport 411 4:33 M, Trying to reach the corporate offices of her the car rental company internet 12:00 F, Uber line, wanted a car for NYC 411 Eli's line, M, couldn?t speak English, only Spanish, wanted the phone number for Uber car service in Miami, wanted to book a ride, when I 1:53 asked him how he got the number he didn't understand me. M, Uber line, driver who wants to return his equipment, wants to know 2:46 ehere he should return it yellow pages M, Eli's line, wanted to become a driver, refered him to the homepage 3:16 and walked him through his mother M, Eli's line, want to become a driver, filled out the online application but 5:11 it wouldn't send. internet M, wants to be picked up in Westcester, got the phone number from a 7:00 family member family member F, wants a taxi but when I told her about the app she asked how do I get the App. I said App Store she said oh, I have to go to the store and 7:05 get it there. 411 F, Eli's line, is at the uber office and the gates are closed, wants to drive 9:22 for ueber 411 12:26 M, Uber line, wants to become a driver internet F, Eli's line, elderly lady, wanted to know if she can order a Uber car 3:44 over the phone or if everything has to be done Online 411 F, has some disorder and want to use an Uber car, wanted you to do it 4:19 on the phone 411 F, Eli's phone, has problems with her account. Password invalid. Wanted 8:32 to reset it and seeked help with this. 411 M, Uber line, wants to work as a driver. Told him that he has to apply 10:40 online. Told him where to find it on the homepage internet F, Eli's line, lady has troubles with her Application, needs a ride and has 12:15 been working around organising it for the last 40min, therefore the call 411 4:01 uber line; M, wants to become a driver 411 M, wanted to know how much time it takes a driver from Newark to 5:15 has problems with the APP 7:02 F, Eli's line, is this Uber? 411 7:41 M, Eli's line, Is this Uber? Application is not working 411 M, Eli's line, driver. His Uber phone is not working. He needs to get it 9:47 working again. What to do? internet M, Uber line, wants to book a cab, wasn't aware of the fact that this 11:32 doesn't work over the phone internet 12:23 F, Eli's line, is this Uber? The car service 411 M, Eli's line, elderly gentleman has troubles with setting up the application on his phone; therefore called information who gave him this 12:29 number 411 13:20 Uber line, F, hello is this Uber? Wanted to order a cab internet 1:35 Eli's line, M, is this Uber? 411 Eli's line, F, Is this the number for the car service? Eli referred her to 1:40 666666 car service 411 9:42 Eli's line, F, cannot pay, has a merchant account but problems to pay 411 11:02 Eli's line, F, wanted to order a cab over the phone. Called information. 411 Eli's line, wanted information about the rates from Upstate NY to Newark. Friends recommended Uber car to him and he followed their 11:39 advice 411 6:13 Eli's line, F, App is not working, wants to change the cc info 411 Eli's line, M, Is this Uber? Wanted to know the prices of a ride. 6:38 Apologized for having the wrong number 411 F, googled, Wants to report a driver who has been blocking a parking space in front of her daughters building where they tried to park a moving van. He was asked nicely if he could move his car so the moving van c0uld park there since they are paying the movers by the hour. He refused to move his car a few spots away although there were available spot a little further away. 8:34 This happened on 84th Street. Eli's line, M, Driver who wants to sign up but doesn't want to give his personal info like Social Security on the website where he has to fill out his info. He wants to come in and give his personal info to a real person, 3:13 face to face. 411 Eli's line, F, wanted to order a car over the phone. She doesn not know how to use the application. PS: I asked her if she knows how to hail a 3:24 cab. She said Yes. I told her to hail a cab then. 411 Eli's line, M, driver, wanted to know how he can get financing for a car. 3:49 He wants to be driver but doesn't have a car. 411 298 299 300 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 331 332 333 334 335 336 337 338 339 340 341 342 343 344 10/18/14 10/18/14 10/18/14 10/18/14 10/19/14 10/19/14 10/19/14 10/19/14 10/20/14 10/20/14 10/21/14 10/21/14 10/21/14 10/21/14 10/21/14 10/21/14 10/22/14 10/22/14 10/22/14 10/22/14 10/22/14 10/22/14 10/22/14 10/22/14 10/22/14 10/23/14 10/23/14 10/23/14 10/23/14 10/23/14 10/23/14 10/23/14 10/23/14 10/23/14 10/23/14 10/23/14 10/23/14 10/23/14 10/23/14 10/23/14 10/23/14 10/23/14 10/23/14 10/23/14 10/23/14 10/24/14 10/24/14 3: 4: 5: 7 3: (.10: 10: :03 Eli's line, F, Hello is this Uber, Wanted to book a ride Eli's line, F, asked if we here a transportation company. 40 Eli's line, F, she is in Soho and needs transportation Eli's line, F, wants to order a car over the phone. She just walked 26miles on the Avon walked and would prefer to call for a car rather 02 than using the app on her phone Uber Cell, F, Wants to know if we have a ca close to 72nd and 2nd. :47 Doesn't have the app. Eli's line, elderly gentleman, wanted to know if we pick up people from 09 the airport Uber line; F, ist gerade in einem Dealership um das Auto fuer Uber zu :11 kaufen/leasen und wollte sich ueber die Specifica erkundigen. Eli's line, M, wants to order a cab from Westchester County. Called :35 information, has App on the phone but prefers to speak to somebody same gentleman, called Uber Technology in San Fran and there is no :37 such number :15 Eli's line, canno get her new cc to work on existing App :23 Eli's line, M, left phone in car Eli's line, M, is in this 'recreational center and wanna use Uber as a escape vehicle ifI am not helping him he is going to call the :50 PoHce. Eli's line, Raynold, wants to become a driver but doesn't have a black :51 car. Heard that Uber will help with this :53 Eli's line, M, wants an estimate from NYC to Betfarth :33 Eli's line, M, younger guy, on his backpacking trip wanted to order a car Uber line, M, wants to become a driver, had a question about what :03 happens when he fills it out online Eli's line, M, didn't even listen to how I greeted him on the phone, was bursting into explaining me his problems with the 2nd of his :48 smartphones, the Blackberry, that wouldn't work with the Application :02 Eli's line, F, wants to order a car over the phone Eli's line, F, she and her Husband have been trying to get the App to :52 work but it doesn't therefore the phone call Eli's line, M, not to good with the internet, is handicaped and needs a car to 74th Street, therefore wanted to call for Uber car but will go with 21 the regular car services instead 27 Eli's line, elderly lady, wanted to order a car over the phone, Uber line, M, wants to become a driver, tried the Homepage but didn't 53 work, wants to come to the office and speak with somebdy directly Uber line, M, got from the phone company wanted to know which insurance covers both because he has a limo license in NJ :45 and wants to drive for Uber Eli's line, F, elderly lady, wanted a ride and only daughter has a smart :21 phone with the App. Wanted to do it over the phone in the let century :56 Eli's line, M, wanted to order a Cab. Hello is this uber? Eli's line, F, hello is this Uber? Wanted to order a cab and got the :04 number from information Uber line, M, wanted a quote from White Plains to JFK, Ipad gave him :27 this number :54 Eli's line, F, is this Uber? Eli's line, M, has problems with the App; wanted to get in touch with 12 them over the phone 38 Uber line, F, Is this Uber? Doesn't have the App; does not want to either Uber line, M, has problems registering the new CC on his new Apple :06 iPhone 6, application doesn't work 100% :24 Eli's line, F, cannot log into her account :18 Eli's line, F, is this uber :20 Uber line, F, is this uber? :32 Uber line, F, wants to order a cab over the phone :40 Uber line, F, Hello? Is this Uber? I need a car, I need a car right now :52 Uber line, F, wanted the corporate number of Uber :19 F, Application is not working :00 F, wants to verify on employment :05 Eli's line, F, wants to book a car :30 Eli's line, M, wants a Van to move stuff M, wants to know if we are the car service because he has a question :46 for them M, wants to know if it is true that today a Doctor was transported who 20 has Ebola in an Uber car 30 M, is this the Car service? 40 M, waiting for driver who doesn't show up Uber phone, F. eldery lady, wanted to know if we service the Boston :40 area coz she needs a ride at 11:45 Eli's line, F, is this uber? She wants to speak with them in person. No, it 22 is not about ordering a car 411 411 411 411 google 411 411 411 411 411 411 411 411 googled it 411 411 411 411 411 google phone company 411 411 411 iPad 411 411 telephone directory yellow pages online google maps 411 411 googled it 411 google 411 google 411 google google 411 411 411 google 411 345 346 347 348 349 350 351 352 353 354 355 356 357 358 359 360 361 362 363 364 365 366 367 368 369 370 371 372 373 374 375 376 377 378 379 380 381 382 383 384 385 386 387 388 389 390 10/24/14 10/24/14 10/24/14 10/25/14 10/25/14 10/25/14 10/26/14 10/26/14 10/26/14 10/26/14 10/26/14 10/26/14 10/27/14 10/27/14 10/27/14 10/27/14 10/27/14 10/28/14 10/28/14 10/28/14 10/28/14 10/28/14 10/28/14 10/28/14 10/28/14 10/29/14 10/29/14 10/29/14 10/29/14 10/29/14 10/29/14 10/29/14 10/30/14 10/30/14 10/30/14 10/30/14 10/30/14 10/31/14 10/31/14 10/31/14 10/31/14 10/31/14 10/31/14 10/31/14 11/1/14 11/1/14 Eli's line, F, wants to book a car needs to talk to somebody, Eli told her 11:15 that if she needs to talk to somebody she should call somebody else 11:20 Uber line, Hello is this Uber the car company? 4:55 M, needs a car, Eli's line 12:04 Eli's line, F, wants a taxi to pick her up 3:40 M, wants to become part of Uber 6:35 Eli's line, F, wants to book a car 12:10 Eli's line, F, needs a ride Uber cell, M, wants to complain about his driver. He requested a car online got a call from a driver immediately who asked him where he wants to go so he can find out if it's worth his time. This is completely :25 against the uber policy :30 Uber line, M, wants to book a ride :35 Uber line, M, Hello? Is this Uber, the car company :30 M, needs to be picked up and cannot sign in his App :00 M, needs a driver for a whole day Uber line, M, who wanted to dig into cooperation opportunities for a government subsidised transportation program that takes care of 10:12 transporting disabled people 12:00 Eli's line, F, Hello? Is this Uber? 2:46 Eli's line, M, wanted a car but App problem wwl-?HN Eli's line, F, from Washington DC, learnt that Uber doesn't have a number for Washington area therefore NYC number, used to work as a 3:13 graphic person, wanted information about the flu shots that Uber offers Eli's line, M, just became an Uber driver, has phone, but needs 4:58 information how to work it, 11:45 Eli's line, F, forgot her phone in the car Eli's line, wanted to double check if his car is booked, daughter did it 11:02 on her phone, he doesn't have the APP Eli's line, F, left phone in the car, needs to get in touch with some person 2:08 at Uber in order to retrieve phone 2:43 Eli's line, M, wants are car. Is this Uber? Uber line, M, wanted to know how to book a Uber car. Had no idea about :09 the Application. Elderly gentleman :58 Eli's line, M, wanted to know what a trip costs 11:57 Uber line, M, driver wants to drive for Uber \lw 10:18 Uber line, F, wants to schedule a pick-up 10:30 Eli's line, F, is this Uber? Wants a ride 10:59 Uber line, M, app doesn't work Uber line, F, wanted to contact Uber for a cooperation, business 11:05 opportunity. Told her to send them an email Eli's line, F, her ccard was stolen and she wanted to give me her new cc 11:44 number over the phone Eli's line, F, is this uber? Doesn't have the application on her phone but 2:15 wanted to use their services 2:22 Eli's line, F, left her phone in the car M, can you pick us up at the Philharmonic on Friday after the 7:50 performance 10:12 Eli's line, F, Hello is this Uber? Uber line, F, from a bank, one of the drivers wants to take up a loan and 10:32 she needs to verify his employment information 12:58 Eli's line, M, Is this Uber the car service 3:44 Uber line, F, is this Uber? 3:37 Uber line, F, wanted to become a driver and has a couple of questions. 11:20 Eli's line, F, Is this Uber? I need a ride. Eli's line, M, wanted to complain about the App. Got Uber recommended by a friend who said that no ride in the NYC area is more expensive than Now he used Uber and got charged $58.15. Automatically deducted from his cc and there is no way to complain/investigate how 11:55 these expenses occured 12:31 Eli's line, M, Is this Uber? Uber line, M, driver, wants to refer a friend to Uber, where does he have to go? Manhattan or Long Island City? Asked him if he really makes $5000/m. Said no. But that he gets under the table orders from Hotels 3:58 or Radiostations so that he drives people without Uber Uber line, F, from Paris wanted to book a ride and was looking on the 4:09 internet for Uber in NYC Uber line, M, wants to become a driver and is on his way to Uber HQ in Long Island city in order to hand in his documents but wanted to know until what time they are open. Told him unil 5pm. Then he said that he thinks he is not going to make it and ifI know if he is 10min late if they 4:28 will still take him. 8:30 M, left phone in car M, driver who had problems because towards changing he root the 10:40 meter reset itself and he only got $4 2:32 both Uber lines, F, how to become a driver for Uber 411 google 411 411 411 411 411 411 google 411 411 google 411 411 411 googled it 411 411 411 411 google 411 411 got the number on website 411 google google 411 phone book 411 411 411 gave this number on the application 411 411 internet 411 411 411 google google google 411 411 411 391 392 393 394 395 396 397 398 399 400 401 402 403 404 405 406 407 408 409 410 411 412 413 414 415 416 417 418 419 420 421 422 423 424 425 426 427 428 429 430 431 432 433 434 435 436 11/1/14 11/2/14 11/3/14 11/3/14 11/4/14 11/4/14 11/4/14 11/4/14 11/5/14 11/5/14 11/5/14 11/5/14 11/6/14 11/6/14 11/6/14 11/6/14 11/6/14 11/6/14 11/8/14 11/9/14 11/9/14 11/10/14 11/10/14 11/10/14 11/10/14 11/10/14 11/11/14 11/11/14 11/12/14 11/12/14 11/12/14 11/13/14 11/13/14 11/13/14 11/13/14 11/13/14 11/13/14 11/13/14 11/13/14 11/13/14 11/14/14 11/14/14 11/14/14 11/14/14 11/14/14 11/15/14 :29 :10 10:16 10:20 9:00 :30 :16 NO 5:58 3:11 3:54 11:19 :10 4:08 4:28 2:09 8:30pm 4:20pm 10:58 11:06 12:05 5:02 5:27 10:05 11:01 10:07 10:58 3:25 9:36 9:43 10:38 10:24 10:47 11:45 11:46 15:02 15:26 11:50 12:18 12:26 12:28 1:24 4:23 M, waited 20 min for a car, then took taxi but got told that he charge him$10 for not waiting M, left something in the car Uber line, F, wanted information how Uber works, told her about downloading the Application and that Uber has no phone service Eli's line, F, wanted price for a ride F, needs uber the car company base out of Germany to rent a car with a driver M, driver, wants to join our oganization Eli's line, M, driver, did not receive money in his account Eli's line, F, cannot access her account because email address is invalid, Herta's phone, M, name: Jay, is a driver and called because customer left his phone in his car. He doesn't know what to do Eli's line, F, wanted to order a cab, told her the whole story and that I wouldn't recommend Uber, asked me ifI know any other reliable service. Told her dial7.com and gave her the phone number 212 777 7777 Uber line, M, Jay Lehmann from 3:11 in the morning, still tries to return the lost phone, also he as a driver doesn't have a contact phone number to Uber, only way to communicate with HQ is via email, he told me that he knows that he is with Uber but not employed by them Eli's line, M, wanted to book a ride Eli's line, F, Is this Uber? How do I book a car if I don't have the App? Uber, M, driver, his NJ account got wiped completely and he has no milage on file, needs to speak to someone to have this corrected, doesn't get the $5000/m that were promised, but is still ok. Uber, F, wants to become a driver, refered her to the internet site Eli's line, F, is this Uber? Want to book a ride Uber, M, wanted to make business with Uber, weird person, wouldn't hang up the phone after I told him that I am not the right addressee Eli's line, M. wants to become a driver, elderly gentleman who doesn't have a smart phone Uber line, F, wanted to know if this was the limosine company Eli's line, M, driver looking to get more information and would like to actually spak to someone. He wants for UPS during the way and is looking for 2nd job M, driver wants a job Eli'line, F, wanted to know if Uber has a location in Southern illimois, Eli'sline, M, wanted to become a driver, saw one of Uber trucks and couldn't note down the number Uber line, M, driver, Uber phone stopped working, he tried to get in touch with Uber customer service, already sent an email. Wouldn't go through. It is regarding a trip yesterday from Hobogen to Manhattan where the milage counter wouldn't properly calculate the milage Uber line, M, wanted to order a cab Eli line, M, wanted to become a driver F, Ueber line,LGA to Times Sq. How much does it cost? Eli's line, F, needs a car from Manhattan to airport. Is online and cant find all the info she needed Eli's line, is this Uber? Eli, M, needed a ride, wanted to know costs Uber line, F, wanted to speak to somebody in person Eli's line, is this Uber? Eli's line, is this Uber? Eli said no, this is the wrong number and hung up, no question about where she got the number from Eli's line (2x, same lady), wanted to speak to somebody regarding an invoice in May Uber line, M, cooperates with Uber in Tobago and wanted to sell us his toners and cartridges Uber line, F, who called Eli's line previously. Still has the question about the invoice from May Eli's line, elderly lady wanted to inform herself about rides Eli's line, M, wanted to book a ride, could not believe that there is no phone service Uber line, M, wants to become a driver, refered him to the home page Uber line, same guy, couldn't quite believe that there is no phone service Uber line, is this Uber? Needed a ride Uber line, Is this Uber? Also wanted to book a ride Eli's line, Is this Uber?, M, wanted to book a ride Eli's line, F, ist this Uber? Limo service Eli's line, F, Uber, wanted a ride from Newark to Manhattan Uber line, F, Left her phone in the car and would like to get it back. 411 411 411 411 411 411 411 411 411 411 411 411 internet internet 411 internet 411 google 411 google 411 411 internet internet 411 411 411 411 information internet 411 411 411 internet yellow pages operator internet internet 411 internet 411 operator 411 411 437 438 439 440 441 441 442 443 444 445 446 447 448 449 450 451 452 453 454 455 456 457 458 459 460 461 462 463 464 465 466 467 468 469 470 471 472 473 474 475 476 477 478 480 481 482 483 484 485 486 487 488 489 490 491 492 493 494 495 11/16/14 11/17/14 11/17/14 11/17/14 11/17/14 11/17/14 11/18/14 11/18/14 11/18/14 11/18/14 11/18/14 11/18/14 11/19/14 11/20/14 11/20/14 11/21/14 11/21/14 11/21/14 11/21/14 11/21/14 11/21/14 11/21/14 11/21/14 11/20/14 11/20/14 11/21/14 11/24/14 11/24/14 11/25/14 11/25/14 11/25/14 11/25/14 11/25/14 11/25/14 11/26/14 11/26/14 11/26/14 11/26/14 11/26/14 11/26/14 11/26/14 11/26/14 11/26/14 11/26/14 11/26/14 11/26/14 11/28/14 11/28/14 11/28/14 11/28/14 11/30/14 12/1/14 12/1/14 12/1/14 12/1/14 12/2/14 12/2/14 12/2/14 12/2/LU10: 11: 11: 11: Uber line, M, Driver from NJ had questions bout car registration for Uber 40 black internet 01 Eli's line, M, wanted to book a ride, doesn't have a smart phone Verizon operator 49 Uber line, M, his account has been de-activated internet Uber line, M, wanted to book a car and his App is dead. He is in the 16 streets and cannot send them an email Operator Uber line, F, wanted to order a cab, her App is not working, so she 04 thought she calls operator 05 Eli's line, F, needs a car asap to pick her up 411 02 Eli's line, is this Uber? Needs a car 411 16 Eli's line, M, wanted to book a ride but App is not working 411 Eli's line, F, daughter has lost her wedding ?ing in the carjust NOW, both :04 are trying to get in touch with a person from Uber operator :05 Eli's line, F, needs a Uber pick up 411 Uber line, M, app is not working, needs a pickup and wants to take me :03 out as I have a nice voice 411 :05 Eli's line, F, got Uber highly recommended by some friends 411 Eli's line, F, wanted to know if this is the car service and ifI knew their :37 number 411 :37 Uber line, M, wanted a price from Garden City L1 to Manhattan google Eli's line, M, needs a car now, app not working, when he puts in address :02 of place he wants to go to, App is searching forever 411 :36 Eli's line, is this uber? 411 :40 Eli's line, F, Is this Uber the limosine service 411 :51 Eli's line, M, is this the car service? 411 Uber line, F, downloaded the App and needs a ride from Brooklyn to 08 Conneticat for 6 people tomorrow night google 15 Eli's line, M, is this uber the car service 411 :22 Uber line, M, I need a car 411 Uber, M, got a promotional code for a free ride and tries to get this set :31 up but it is not working google :17 Eli, F, would like to get an Uber, doesn't have an App 411 Uber, M, Driver, had a question about sign?up process, was already on :35 website google :31 Uber, M, wanted to hae a tel number in Michigan to order a car google 56 Eli, F, needs a car her phone died and she cannot log into her app 411 05 Eli, F, is this Uber? Needed a ride 411 22 Eli, F, Is this Uber? 411 12 Eli, F, wanted to know how to book a car operator Eli, F, elderly lady, never used Uber before, wanted to know how it 56 works 411 02 Uber, F, wanted to book a ride but doesn't have the app 411 29 Eli's line, F, wanted to know the status of her application operator 32 Eli's line, M, wanted to order a Cab, is this Uber the car company operator 49 Uber, M, wanted to know how to set up an Account with Uber google Eli, F, long convo about how she can cancel her ride. Her daughter has the App on her phone, but books rides for the mum and now mum 48 doesn't need the ride anymore but doesn't want to get charged operator 25 Eli, M, wanted a cheap ride, gave him the Korean number 411 30 Eli, F, wanted a ride. Is this Uber? 33 Eli, M, wanted to speak to the Uber car service :42 Eli, M, wanted to become a driver, has a black car 12 Eli, F, wanted to book a car, doesn't have the app 08 Uber, M, asked if this was the car service Uber, M, wanted to talk to Elambu'; asked for the San Francisco number :11 because Jambu is the GM in SF :16 Eli Uber, called 2x, wanted to reserve a call Eli, M, was looking for the car service, has an accident and needs a car :23 service, gave him the number of the Korean fellows :40 F, Eli's line, left some things in an Uber car and ned to track down driver M, looking for a person with the name Jambu, he is the boss in San 42 Francisco 34 Eli's line, M, driver, sent application and has not heard back 34 Eli's line, M, driver wants to apply Eli's line, M, driver, oepned up an account, has a question about a 30 specific license :11pm Uber line, F, wants a taxi to the one hotel by the United nations 36 Eli, F, wants a taxi to take her from Manhattan to the Bronx 06 Uber, F, is this Uber? 21 Eli line, M, wanted to speak to sb from Uber Eli line, F, customer has been standing in the rain for 30 minutes and saw the driver go by, has witnesses, and got charged, this is not OK, 30 she wants to get a refund and file a claim :00pm Eli, M, wanted to book a ride? Asked if this is the right number 37 Eli, F, was looking for Uber car service 17 Eli, F, looking for Uber the car service 33 Eli, M, looking for a telephone number for Uber Las Vegas Eli, M, Calling from Las Vegas, asked if he was reaching Uber the driving 58 company? google maps 411 google maps ve?zon google 411 411 google maps 411 41 1 41 1 operator 496 497 498 499 500 501 502 503 504 505 12/2/14 12/2/14 12/2/14 12/2/14 12/2/14 12/2/14 12/3/14 12/3/14 12/3/14 12/3/14 Eli, Driver, didn?t get his money so far although he delivered so many 1:22 people Eli, F, wanted to download the app but it is not working, needs help to 2:04 set it up correctly 2:29 Eli, F, is this Uber? 3:23 Eli, M, driver, want to apply for Uber, doesn't know how 5:20 Herta's recording 6:54 Uber, F, wanted to know if she can order a cab Uber, M, wants to work as a driver, has a black Escalade but no drivers 10:28 licence. Is there an option just to give his car? Uber, M, Driver, crashed his headlights while driving with a customer, 10:54 has a question if Uber helps with insurance claims 11:07 Eli, Is this Uber? 12:18 Eli, F, is this the car service? 411 411 google maps google google 411 411