November 21. 2014 Mr. David J. Friedman Deputy Administrator US. Department of Transportaiton 1200 New Jersey Avenu. SE Washington, DC 20590 Dear Mr. Friedman: In accordance with Mr. Marchionne's letter. reinforce Group committment to work with the National Highway Transportation Safety Administration Promoting and ensuring vehicle safety is a responsibility shared by auto makers. government and consumers. To ensure NHTSA has the most up to date information, please be advised of the following: Completion Rate Update As NHTSA has acknowledged. is one of the industry leaders in recall completion rates as a result of our innovative recall Outreach Program. Historical data shows that older vehicles experience a lower recall completion rate. Despite the challenge of recalling vehicles seven to twenty-one years old, is committed to utilizing the Outreach Program across the entire affected vehicle population starting December 1, 2014 in an attempt to reach every affected owner. As of today, of the 852,140 total affected Jeep Liberty vehicles, 112,829 have had the recall completed. This equates to a 13.2% completion rate. As of today, of the 746,588 total affected Jeep Grand Cherokee vehicles, 26,352 have had the recall completed. This equates to a 3.5% completion rate. These completion rates are not satisfactory to and we will be taking the actions outlined below to Improve. Dealer Communication Since this campaign launched on August 1, 2014, has regularly communicated with its dealers and has twice requested each of its dealers to stock a minimum of seven parts for servicing Jeep Grand Cherokees, and ?ve for Jeep Liberty models. Replenishment shipments are available on request in 48 hours or less. Warehouses are strategically located across the U.S. to effectively support on- time parts distribution. More than 430,000 trailer-hitch assemblies are in the system; 50,000 of these are currently in dealer inventories. As of Monday November 24, 2014, all dealers will have inventory on site meeting or exceeding minimum requested requriements. The best evidence of the effectiveness of dealer communciations and parts distribution network is the relative disappearance of customer inquiries related to parts. Prior to the August 1, 2014 launch, approximately 50% of customer inquries to contact center related to these campaigns concerned parts availability- Since August 1st, the ratio of these customer inquiries has dr0pped to Also in its communcations with dealers, the Company has emphasized clearly the need to make the entire remedy process as convenient as possible for vehicle owners, and we will continue to emphasize this message. Owner Contact Enhancements On October 21, 2014, representatives of Vehicle Safety Of?ce detailed for NHTSA the supplementary customer-outreach activities implemented. as well as those that are pending. In addition to the Outreach Program outlined above and already initiated, the pending actions are: 0 Owner database enhancement (Dec. 8) will provide insights to identify the best channels, i.e. social media, with which to provide supplmental information; 0 Buy sponsored tiles for customer Facebook pages (Jan. a Distribution of a general public-service message reinforcing with customers the need to have recalls completed (Jan. 5) - Enhance online presence with chat capability to answer questions and gather relevant feedback (Jan. 5) Corrosion Due to the age of the vehicles, expected that 3% to 6% of campaign vehicles would not be in a condition to support trailer hitch assembly installation as a result of accident damage, abuse, vehicle modification and/or corrosion. Of the vehicles inspected to date, 0.6% have not received the repair due to accident damage, abuse, vehicle modification and/or corrosion. is currently studying this concern further, and will follow up with your staff on or before December 5. 2014. In conclusion, is committed to working with NHTSA to improve customer understanding of the recall process and the need to have all affected vehicles repaired. Should you have any questions or concerns, please contact me directly. Sincerely, Scott G. Kunselman Senior Vice President Vehicle Safety and Regulatory Compliance