Credential View Screen Page 1 of 1 Credential View Screen [update] I BAYBROOK REMODELERS INC ID ntact Address: Warnings Audit - SSNIFEEN Pubiic Cases Public . .. .. .. . .. . .. Contact Standing C0nt_ Edu {change public address] Contact Type Documents BAYBROOK REMODELERS INC Birth Date Owners 824 ORANGE AVENUE Public File Owned ByiKey .- WEST HAVEN, CT 06516 . List Exams .. . .. . Us Citizen Experience Other License: Notes Email: Schools Librarian Other State License Background Check Comments: Online Information HOME IMPROVEMENT CONTRACTOR {update} {form letter] Credential I-IIQ0554001 Credential Status ACTIVE Audit Application Date Status Reason NONE Documents Effective Date Amount Due $0.00 Verification Expiration Date Date Last Activity 10i2?i2010 30:33:54 AM Workflow First Issuance Date 'I2!01i2005 Last Updated by McMahonE Key Certificate Sent Date Fees Notes Print Docs Comp. Audit Renewal Commeflisi License Status History 0 Supervises 0 User Defined License Data 0 Workflow Supervises {update} {Show All] Contact Name Credential Credential Definition Board Supfiglfloa Sngfiglzilon JOHN I-ilS.0552999 HIS-HOME IMPROVEMENT HOME IMPRV Contracton Active 1'II30i201i ACTIVE CALLANAN SALESPERSON AND NEW HOME Salesperson EARL HIS-HOME IMPROVEMENT HOME IMPRV Contractor-- Active 'l1l30i2008 INACTIVE CORNELIUS SALESPERSON AND NEW HOME Salesperson RONALD HIS-HOME IMPROVEMENT HOME IMPRV Contractor- Active i1i'30i2DO9 LAPSED DEGREGORY SALESPERSON AND NEW HOME Salesperson . AUGUSTUS HIS.0552318 HTS-HOME IMPROVEMENT HOME IMPRV Contractor-- Active 11I30I2009 LAPSED FRANZONI SALESPERSON AND NEW HOME Salesperson MICHAEL HIS-HOME IMPROVEMENT HOME IMPRV Contractor-- Active l1i30I200? INACTIVE KENNEDY SALES PERSON AND NEW HOME Salesperson RUSSELL HIS-HOME IMPROVEMENT HOME IMPRV Contractor~ Active 11l30i2006 INACTIVE MATHIEU SALESPERSON AND NEW HOME Salesperson ROBERT I-iiS.0552619 HIS-HOME IMPROVEMENT HOME IMPRV Contractor>> Active i1r'30i2008 INACTIVE MISLOW SALESPERSON AND NEW HOME Salesperson WILLIAM HIS-HOME IMPROVEMENT HOME IMPRV Contractor- Active 'i1!30i201 0 ACTIVE IN MULKERIN SALESPERSON AND NEW HOME Salesperson RENEWAL THOMAS IMPROVEMENT HOME IMPRV Contractor- Active 'i1i30l201'I ACTIVE NICOLETTI SALESPERSON AND NEW HOME Salesperson http://elicenseadm 0 11/2/2010 Case View Screen Page 1 of 1 Case View Screen {update} Case 2001-401 (PUBLIC) Date Created 04;'23i2004 Audit Status CLOSED Date Received 01 W2001 Entry items How Received Mail Documents Respondent ID 21285 Receiving Board TRADE PRACTICES Notes ReSpOndent Pfofession Master Cases Address Public Mag] Receiving Department Trade Practices Participants . . . . . . ., . . . .. Received By Mary Jagiowski Add Master 0336 BAYBROOK REMODELERS WC Incident Date o1zo9r2001 Timeline History 324 ORANGE AVENUE Alleged issues Related Cases WEST HAVEN, CT 06515 Home Improvement .. .. .. . case Nature Complainant ID Incomplete Complainant Comments: SEE SCANNED COMPLAINT. (MIRANDA) 0 Resolution 0 Action items 0 Participants 0 Respondent History Resolution {update} Field Value Field Vatue Department: Trade Practices Found Issues: Worker: Ramona Miranda Resolution: Unfesoh,-ed (Dispute of Facts} Date Closed: 05!'l7!200'l Resolution Notes: elicenseadmin.si.ct. goV/ 3 3 53 11/2/2010 Dept. of Consumer Protection Complaint Against Baybrook Rcmodelers 324 Orange ave. West Haven CT 06516 (203) 937-6400 I On June 15' 2000 Baybrook Remodelers and I entered into contract to remodel my basement, the job was to he completed on or before 03800000 the job did not start till the end of August I tried working with this company. till this day the job is still not complete. The company has been paid in full and I have been trying to get the owner to complete lhisjob.' One section of the basement is still not painted also we had :1 screen enclosure put under our deck and the screens were out too short and are falling out. the owner will not return any phones calls. I want our screens replaced and ourjub finished. This company has caused a fire at our house which there is and incident report at thewest shore fire dept. They also tried carpeting our floor with out leveling it and I had to spend another $1060.00 for and outside mason to comein and fix our floor Please see if you can help us in this situation. aven onnecticut 06516 sf} to-' 1: . Case Notes Notes for Case Number: 2091-401 [add] Action Date User Note [Modify] 0220832001 MirandaR 14D LETTER MAILED 1f25l01 GENERAL LETTER WITH COPY OF RESPONDENTKS CORRESPONDENCE MAILED REQUESTING A PHONE CALL FROM CONSUMER. (MIRANDA) [Modify] MirandaR CLOSURE - DISPUTE OF FACTS - ADVISED CONSUMER -- LETTER. (MIRANDA) {Modify} 01f14!2002 Sylvesterm Cc Letter Processed 53 Page 1 of 1 11/2/2010 Case View Contact Participants Page 1 of 1 Case View Contact Participants Case:2001-401 Field Value Status: CLOSED Respondent ID: 21286 Field Value Respondent: BAYBROOK REMODELERS INC Credential: Address: Public: Mail: 824 ORANGE AVENUE 824 ORANGE AVENUE WEST HAVEN, CT 05516 WEST HAVEN, CT 06516 Telephone: (203) 93?-6400 Email: Complainant ID: 429185 Field Value Compiainant: -- Address: Public: Mail: WEST HAVEN. CT 06516 WEST HAVEN, CT 06516 Telephone: not available Email: not available Alleged Issues Field Value Home improvement Contacts Affiliated with Respondent Field Value No Other Participants (Respondent) data Contacts Affiliated with Complainant Field Value No Other Participants (Complainant) data Contacts Affiliated with Other Field Value No Other Participants (Other) data ://elicenscadmin.si.ct. 1 1/2/2010 Timeline for Case 2001-401 Page 1 of 1 Timeline for Case 2001-40'! Labei Value Respondent: BAYBROOK REMODELERS INC Created: Closed: 05{17f2001 Alleged Issues: Home Improvement Case Nature: fncompiete Resolutions: Unresolved (Dispute of Facts) Timeline Detail Start End Days Used Ne Timeline Detaits available. Timeline Summary -Auth Days Extend Days Days Used Days Remain No Timeline Summary Avaiiable - Totat: 0 53 1 1/2/2010 Case View Screen Page 1 of 1 Case View Screen [update] Case 2001-3300 (PUBLIC) Date Created O4z'23f2004 Audit Status CLOSED Date Received 0411 9.62001 Entry items How Received Mail Documents Respondent 10 27286 Receiving Board TRADE PRACTICES Notes Respondent Receiving Professiog] Master Cages Address public sf:]I= Mail Receiving Department Home Improvement Unit Participants - - Received By Bil? Zenga Add Master Case REMODEI-ER3 INC incident Date 04H 9I2001 Timeline History 824 ORANGE AVENUE Alleged Issues Related Cases WEST HAVEN. CT 05515 Home Improvement .. Case Nature Complainant ID Contract Corn tainant 'nC0mP'9i9 Comments: see complaint 0 Resoiution 0 Action Items 0 Participants 0 Respondent History Resolution [update] Field Value Field Value Department: Home Improvement Unit Found Issues: Worker: lan Duncan Resoiution: . RESOLVED (CONSUMER ACCEPTED) Date Closed: 'l0!232'2001 Resolution Notes: resolved elicer1seadmin.si.ct. g0V/ 0502 11/2/2010 Case Notes Page 1 of 1 Notes for Case Number: 2001-3300 [add] Action Date User Note [l'u1odify} ZengaB 0 states she contracted with to remodel and has not finished the workfiissigned to l. Duncan - Zcomplaints in 12 months. incomplete. {Modify} 05l08i'200t RobertsonC called to check status; unable to advise due to computer problems {no access); advz'd to call back hopefulty computer would be functioning properly. {Modify} 05!D9f200t JohnsonN called wanting to know status of complaint. I advised her that the tits was assigned to Investigator Ian Ducan. It appears that Investigator Ducan has not yet contacted R. forwarded to investigator Duncan's phone. because she is concerned about work that stitl owes her on the contract. NJ {Modify} 06f01f2001 RobertsonC desperately checking for status; advz'd B.Zenga; Zenga adz'd |.Duncan wfconiact by phone on 6!4I0'l process ltrs, etc. {Modify} Duncanl Sent 14 Letters {Modify} 06:'04l'2001 Duncanl I left a message to have her call me back {Modify} 06:'20l200'[ Duncan! Sent Copy Of R's Response To {Modify} 06!20!200'l Duncan! responded to 14d letter. states that they agreed to complete the porch with once weather got warmer. states that should indicate where she wants to drili holes for her soffits. states that has overhangs and not soffits. {Modify} 07f06!2001 Duncan! called and left a message stating that she is getting together paperwork, and will be forwarding paperwork to me next week. also stated that she is having the building inspector inspect her property. [Modify] Duncanl called and did not leave a return to call her back [Modify] 10f23!2U01 Duncan] Case resolved -- has worked with to resolve issues. 0502 1 1/2/2010 Case View Contact Participants Page 1 of 1 Case View Contact Participants Case: 2001-3300 Field Value Status: CLOSED Respondent ID: 21286 Field Value Respondent: BAYBROOK REMODELERS INC Credential: notavallable Address: Public: Mali: 824 ORANGE AVENUE 824 ORANGE AVENUE WEST HAVEN, CT 06516 WEST HAVEN. CT 06516 Telephone: (203) 93?-8400 Email: baybrookremodelers@yahoo.com Complainant ID: 409628 Field Value Complainant: Address: Public: Mali: WEST HAVEN, CT 06516 WEST HAVEN. CT 06516 Telephone: not available Email: not available Alleged issues Field Value Home Improvement Contacts Affiliated with Respondent Field Value No Other Participants (Respondent) data Contacts Affitiated with Complainant Field Value No Other Participants (Complainant) data Contacts Affiliated with Other Field Value No Other Participants (Other) data 1 1/2/2010 Timeline for Case 2001-3300 0 Page 1 of 1 Timeiine for Case 2001-3300 Label Value Respondent: BAYBROOK REMODELERS INC Created: 04;'23f2004 Ciosed: 10!23i2001 Aileged Issues: Home improvement Contract Case Nature. mcompiete Resolutions: RESOLVED (CONSUMER ACCEPTED) Timeline Detail Start End Days Used No Timeline Detaiis available. Timeiine Summary Auth Days Extend Days Days Used Days Remain No Timeline Summary Available Total: 0 10502 0 1 1/2/2010 Case View Screen Case View Screen [update] Page 1 of 1 Case 2004-71369 (PUBLIC) Status CLOSED Respondent ID 479218 Respondent BAYBROOK REMODELERS Address Public -75 Mail BAYBROOKIREMODELEIRSIH I 824 BOSTON POST RD WEST HAVEN, CT 06516 Date Created 1111812004 Date Received 1110912004 Entry Items l-tow Received Fax Documents Receiving Board TRADE PRACTICES Notes Receiving Profession Master Cases Participants Add Master Case Timeline History Related Cases Receiving Department Trade Practices Received By Linda Brewer Alieged issues Home improvement Case Nature Failure to Comptete Compiainant ID 2 Complainant Comments: ciaims contract says "start by Nov 1 . finish by Nov 14. As started work 5 days after the date is should have been completed, she feels she is entitted to "financial conpensation and should take $500 off bill. states he could not start as originally scheduied becasue of weather. writes that her complaint has been resolved to her satisfaction. (3 continues that even though her compiaint has been resolved, she wants to keep this information on file. Resotution 0 Action Items 0 Participants 0 Respondent History Resolution [update] Field Value Field Vaiue Department: Trade Practices Found Issues: . Home improvement Worker: Jennifer Ponte Resolution: . File and Monito; Date Closed: 011212005 Resolution Notes: 11/2/2010 la -- NEW HAVEN, CT 06513 File#: 2004-71369 Re: Dear -- I would like to acknowledge receipt of your complaint concerning the above referenced business. I will be coordinating any action that the Department of Consumer Protection may take on your behalf. The file number shown above has been assigned to your complaint. Please refer to this file number in any further communication with us. My review of your complaint indicates additional information is required before I can proceed further. Please forward the following information to my attention: Please return this information as soon as possible so that I may determine the assistance that I will be able to provide. In the event that i do not receive the information within the next 30 days, I will close the case file. Sincerely, Jennifer Ponte Consumer Information Representative Trade Practices Division CC: 2x File Case Notes Page 1 of 1 Notes for Case Number: [add] Action Date User Note [Modify] 1112212004 BrewerL claims contract says "start by Nov 1. finish by Nov 14. As started work 5 days after the date is should have been completed. she feels she is entitled to "financial conpensation and should take $500 off bill. states he could not start as originally scheduled becasue of weather. 0 writes that her complaint has been resolved to her satisfaction. continues that even though her complaint has been resolved. she wants to keep this information on file. [Modify] 12l061'2004 PonteJ 2X via mail. Requesting a copy of the contract and cancelled checks. [Modify] Ponted did not send a copy of the contract and cancelied checks. SXG and a copy of C5 complaint sent to via mail. e1icenseadmin.si.ct. goV/ caseNotesView. 5 5 946 1 1/2/2010 Case View Contact Participants A Page 1 of 1 Case View Contact Participants Case: 2004-H369 Field Vaiue Status: . CLOSED Respondent ID: 479218 Field Vaiue Respondent: BAYBROOK REMODELERS Credential: notavaiiable Address: Public: Mail: BAYBROOK REMODELERS BAYBROOK REMODELER8 824 BOSTON POST RD 824 BOSTON POST RD WEST HAVEN. CT 06516 WEST HAVEN. CT 06516 Telephone: (203) 93?-6400 Emaii: not available Complainant ID: 479216 Fieid Value Complainant: Address: Public: Mail: NEW HAVEN, CT 06518 NEW HAVEN, CT 06513 Telephone: Email: not available Alleged issues Field Vaiue Home improvement Contacts Affiliated with Respondent Field Value No Other Participants (Respondent) data Contacts Affiliated with Complainant Field Value No Other Participants (Complainant) data Contacts Affiliated with Other Field Value No Other Participants (Other) data http:// elicenscadininsi. ct. gov/ 1 1/2/2010 Timeline for Case 2004-71369 Page I of 1 Timeline for Case 2004-#1369 Label Value Respondent: BAYBROOK REMODELERS Created: Closed: 0'l!21z'2005 Alleged issues: Home improvement Case Nature: Failure to Complete Found Issues: - Home improvement Resolutions: File and Monitor Tirneline Detail Start End Days User! No Timeline Details available. Timeline Summary Auth Days Extend Days Days Used Days Remain No Timeline Summary Available Total1/2/201 0 Received By Alleged issues Home improvement Case Nature Workmanship I BAYBROOK REMODELERS ENC 824 ORANGE AVENUE WEST HAVEN, CT 06516 Complainant ID 353130 Com lainant Comments: CONSUMER ALLEGES IS GOING TO COST THEM $800 TO REENSTALL OR REPLACE INCORRECT DREP CAP INSTALLED BY CONTRACTOR 0 Resolution 0 Action items 0 Participants 0 Respondent History Resolution [update] Case View Screen Page 1 of 1 Case View Screen [update] Case 2006-2313 (PUBLFC) Date Created 04!'10r'200B Audit Status CLOSED Date Received 03i'18I2009 Entry items How Received Mali Documents Respondent "3 21286 Receiving Board TRADE PRACTICES Notes Respondent BAYBROOK REMODE1-E33 INC Receiving Profession Master Cases Address public Mai] Receiving Department Home improvement Unit Participants Add Master Case Timeline History Related Cases Field Vaiue Field Value Department: Trade Practices Found issues: . Heme lmprevement Worker: Ramona Miranda Resoiution: . Fire and Meniter Date Closed: 04f'l2i2006 Resolution Notes: CLOSED COM PLAINTISENT CONTRACTOR A COPY OF THE COMPLAINT AND COSUMER GUARANTY FUND EN FORMATION elicenseadmin. si.ct. gov/ 67 906 11/2/2010 Case Notes Notes for Case Number: 2006-2313 Action Date User [Modify] 04H 012006 MirandaR [Modify] MirandaR [add] [Modify] 05:'05z'2008 MirandaR [Modify] MirandaR Page 1 of 1 Note REVIEWED DOCUMENTS AND ASSIGNED NUMBER CONSUMER ALLEGE8 ES GOING TO COST THEM REINSTALL OR REPLACE ENCORRECT DRIP CAP INSTALLED BY CONTRACTOR PER INZENGA. CLOSED COMPLAINTISXGIB MAIL MERGED LETTERS AND GUARANTY FUND INFORMATION SENT RECEIVED LETTER FROM CONTRACTOR STATING THE FOLLOWING: HAVE RETURNED EVERY ONE OF CONSUMERS PHONE CALLS, I HAVE MET HER AT HER HOUSE, TOOK THE TIME TO INVESTIGATE ALL OF HER FALSE ACCUSATIONS. I HAVE INSTALLED NEW GUTTERS FREE OF THOUGH I DID NOT DAMAGER HER PLACED ORIGINAL DOCUMENTS IN THE FILING BOX RECEIVED LETTER FROM CONSUMER WHO STATES CONTRACTORS ALLEGATIONS ARE NOT CONSUMER DID NOT ENTER INTO A CONTRACT WITH THIS COMPANY BECAUSE THER WAS A LEAKY ROOF BEFORE THEY HAD ANY PROBLEMS WITH THE ROOF, NOR THEY REPLACED INTERIOR CONSUMER ALSO STATES THE ISSUE WITH DREP CAP IS THAT IT WAS INSTALLED INCORRECTLY AND THE PARTICLE BOARD WAS LEFT UPDATED FELE AND PLACED LETTER EN FILING BASKET 11/2/2010 Case View Contact Participants Page 1 of 1 Case View Contact Participants Case: 2006-2313 Fieid Vaiue Status: CLOSED Respondent ID: 21286 Field Value Respondent: BAYBROOK REMODELERS INC Credential: nolavallable Address: Public: Mail: 824 ORANGE AVENUE 824 ORANGE AVENUE WEST HAVEN, CT 06516 WEST HAVEN, CT 06516 Telephone: (203) 937-6400 Email: baybrookremodeiers@yahoo.corn Complainant ID: 353130 Field Value Complainant: -- Address: Public: Mail: MILFORD, CT 06460 MILFORD. CT 06460 Telephone: not available Email: not available Alleged Issues Field Vaiue Home improvement Contacts Affiliated with Respondent Field Value No Other Participants (Respondent) data Contacts Affiliated with Cornpiainant Field Value No Other Participants (Complainant) data Contacts Afiiliated with Other Field Value No Other Participants (Other) data 1 1/2/2010 Timeline for Case 2006-2313 Timeline for Case 2006-2313 Label Vaiue Respondent: BAYBROOK REMODELERS INC Created: 0411 Closed: O4!12l2006 Alleged Issues: Home Improvement Case Nature: Workmanship Found issues: Home improvement Resoiutions: File and Monitor Timeline Detail Start End Days Used No Timeline Details available. Tirneline Summary Auth Days Extend Days Days Used Days Remain No Timeline Summary Available Total: 0 http:// e1icenseadmin.si.ct. g0v/ 67906 Page 1 of 1 11/2/2010 Case View Screen Page 1 of 1 Case View Screen {update} Case 2007-758 (PUBLIC) Date Created Audit Status CLOSED Date Received om 8!2007 Entry Items How Received Mail Documents Respondent ID 21286 Receiving Board TRADE Notes Respofldent Receiving Profession Master Cases Address public Mag Receiving Department Home Improvement Unit Participants BAYBROOK REMODELERS Alleged Issues Timeline History 324 ORANGE AVENUE 5 Home Improvement Related Cases - WEST HAVEN. CT 06516 case Nature . . . workmanship Complainant ID 548030 Com Iainant Comments: 0 Resolution 0 Action Items 0 Participants 0 Respondent History Resolution [update} Field Value Field Value Department: Trade Practices Found Issues: . Home rmprovemem Worker: Ramona Miranda Resolution: . F513 and Monitor Date Closed: O1i25l2007 Resolution Notes: 11'25r'O?: CLOSED SENT CONTRACTOR A COPY OF THE COMPLAINT AND SENT CONSUMER A GUARANTY FUND APPLICATION I 1 1/2/2010 Remit . CONSUM ER STATEMENT - For ornciui Use Only STATE OF CONNECTICUT . DEPARTMENT OF CONSUMER 165 Capitol Avenue Hartford CT 06106 E~Mail: trade.practlces@et.gov .- .3 - Fax No. (860) 713-7239 L- l: L) 1. Complete this fonn. Type or print CLEARLY. 2. Return loan to Agency at address shown above. F3 ll 2 YOUR NAME HOME PHDNEtIr1clucle Area Code} BLISINESS PHONE (Include Area Code} ARE YOU 65 on Di LZUHHEU CUT [j1vEs..L;0} PRUTECHQH Th nna - rs; srarn ZIP coon E-MAIL rm. Shelton 06434 Panrwcosrenuv AGAINST PEMON DEALT ITELEPHONE rvu.-user: (Include Area Code) POSITION Baybrook Renrodelen. Inc Ken ('amey 203 03? 6400 Owner sraesr ADDRESS sraru ZIP coon E-MAIL 824 Boston Post Road West Haven 6 A INVOLVED tr "res". sums oars TYPE OF PRODUCT OR SERVICE YES I3 N0 - CJORAI. Horne lmproveruent mos euacu see cosr now PAID one) /52 5* 394.760 CASH CREDIT CARD was Tue on Aovearrsso 3; Peace on ATTACH copv IF POSSIBLE) I3 'res NO HAVE you conracruo me co.-neauv nsoaaoruo IF amen one reason cosmos YOUR was E: No 5/0 6; Ken Carney Ovmer HAVE YOU HIRED an ATTORNEY u= NAME 13 COURT ACTION perverse? IF "yes". or WHAT Dyes Ervo Elves Eso NOTE: For Home Improvement and New Home Contractor complaints. we request a copy of your contract and copies of the back and front of the cancelled checks, Otherwise. DO NOT send any other paperwork or documentation with your complaint at this time. if further documentation is needed you will be notified. We will not be able to return or forward any material sent to this department. Please provide a detailed statement regarding the facts of your complaint below. We encourage consumers to try and resolve their issues with the company involved. More information can be obtained from our website: You may also find information on the Small Claims Court and Superior Court process at This complaint, to be filed against Baybrook Remodclers, inc, is for substandard quality and workmanship, failure to utilize materials specifically described in a contract, and for failure to consult the homeowner with changes in design. Key areas of complaint are: walls and door frames out of plumb subfloor installed other than as contracted - sounddeadening materials not installed as detailed in contract - bathtub not installed properly design changes for stair work. The resolution sought -- withhold final payment Tltefallowing is a revision ofrhe Scope of Work document. is respOnsr'blefor all structural work. Par'ntr'ng, doors, trim. and flooring are finish steps to be completed by the homeowner. irrdertted and in italics follow their proposed tasks noted in the origirrczi docrmrem' and detail the the homeowner '5 perspective. ATTACHMENT A Scope of Work 25' 33' Second Floor Addition DIVISION I GENERAL CONDITIONS Baybrook Remodelers proposes to furnish all labor and materials, to secure all permits, and pay all taxes and fees necessary to complete the work described below. All work shall conform to current building codes, and Baybrook will arrange for all inspections and secure all approvals required by the local municipality. A-2 surveys. property line location. and variances, if needed, are not considered part of the standard approval process and may be arranged for under separate. agreement. or secured independently by the Owner. and/or material removal, and portable toilets, when required, shall be the responsibility of Baybrook. Dumpsters are for the exclusive use of Baybrook Remodelers and are only intended for waste material generated during construction. At the conclusion of the job. the work area will be swept with a magnet and the dumpster and all construction related debris will be removed. No apparent efiorrlav the work crew to police the project site leave the yard somewhat safe. Daily cleanup was reqm'red by the homeowner to cOt'Iec:' rrcrils. wood. and occasionally shards of plans and.build'the framed opening. The original estimate includes cost of framing. sheettock. tapelmud of this deleted framework. Subflooring shall be 3/4" tongue and groove CDX plywood. (3/22/06) butt-edged plywood subfloor is installed and not secured properly with many so]? areas and raised joints. Baybroolt is notified of the subpar_flooring. The framers that 'the jioorwork 's done. The walls dividing the bathroom and the 3rd BR. the bathroom and the MBR. and the MBR closet float between joists with no bloclcing. (3/24/06) Notified a ybrool: about the subfloor. There is a sup rising amount of give in the floor in the bathroorn and there's a spot in the attic floor soft enough to step through. Again notifed Ba ybrook about the subfloor. (4/.3706) Plumber requests the bathtub, cormnents on the bad subfloor, and wonders aloud when the floating wall dividing the bath and the 3rd BR will be corrected to support the concentrated weight of the bathtub. (4/6/06) Again contacted Baybroolc about the flooring. (4/l0/06) By chance. met Baybrook at the site. One rep declares 'the town trill pass it' during inspection. Another justifies the shortfall explaining 'we were just trying to match the existing subfloor.' Pictures showing exposed floor joists across the entire front and back. and side-to-side will verify that all existing subfloor was in the dumpster. The existing subfloor was a combination of5/8 composite board in the main traffic areas and 4 pine tongue--and--groove in the crawlspaces. Baybrook recommends another layer of plywood. Adding a thin layer to an existing thin layer will not replace the foundation the appropriate thickness would have provided. (4/1 1/06) Since the walls have been framed and the damage is done, the homeowner submitted a revised Scope Document to Baybrook with this request: Since this structural design step was not implemented as planned and as priced. an alternative approach is required. Each wall erected in parallel with, but not fully-supported by. a floor joist will be supported by 2X6 blocking spaced along its entire length. The plywood subfloor will be fastened to each floor joist by a bead of construction adhesive and Vt" declt screws. All plywood grain will run perpendicular to the floor joists and a gap will be left between mating edges of each panel to allow for expansion. A second layer of plywood will be fastened to the base panels using construction adhesive and I deck screws through both panels into the floor joists. No end seams should share the same floor joist as the base layer. Since the cost for V: tongue and groove is a full 00% higher than plywood sheathing. there will be a credit applied to our account for the greater of V2 of the amount allocated for subflooring on the 2ndflaor. or 15735. 00, which represents your approximate savings for opting to use smooth edge sheathing over Vt" tongue and groove panels. (4/l 7/06) Baybroolt returns the Scope Doc agreeing to add layer and to block the bathroom and MBR closet walls. declining the request to glue down the st layer opting to glue the layers together. screwing both to the floor joists. and ojfers a credit of 3 80. 00. The homeowner pulls up the flooring around the bathtub wall to encourage lioybrook to follow through with the blocking and the rest of their band-aid. Since the patched-'in 2nd layer has been installed. Baybrook has returned to the site multiple times to alleviate the creaks in the softer areas. There is no confidence that the blocking has been added. The landing in front of the stairway drops at least and shims are required to sol idifit the footing in this area. The floor between the bath and is soft and continues to crealc. Studs are to be 2 4 unless noted otherwise. (8/l l/06) Notified Baybrook that 3 walls are out of plumb by or more. and 2 others are of)' enough to stand out aesthetically. (8/i4/06) Notijiied Baybroolc, requesting a meeting at the house to review and wall: through alternatives. Baybroolc shows unannounced and brings a 4' level. agreeing 'yes, they're out. The rough door openings in these walls are far enough out ofplumb to require structural rnodification to hang the doors. - MBR closet entrance The bottom inside edge of the opening stands deeper in the room than the top edge. - Entrance to the bath from the - The 24 door needs a min 26" rough opening. it '3 possible to get by with less iftlte opening is true. The opening is twisted and laying over to the left. The top is also tilted into the room Vt". The issue is compounded since this wall was doubled in thiclazess to accommodate plumbing. - Closet wall for the 2nd BR - The top of the wall is pitched away Also a diminishing gap is easily visible between the closet wall and the adjacent door trim. (9/9/06) Baybronk inspects the framing issues claiming that the walls needed to be moved to allow for blocking to be added. if this statenient is accurate. the problem now had two opportunities to be corrected. There is little cotdldertce that this bloclting support 't1'ttS added for any of the afiected walls. This lack of quality should never have been presented as complete and turned over to the customer. The errors are easily visible and demonstrine the lack of quality now expected for each phase of this project. The customer is left to correct the oversights andfinislz the project. Wall and roof sheathing shall be 1/2" CDX plywood. Underlayment for Ceramic tile shall be Durock. Framing shall include all f'1restopping,bIocking and code mandated metal fastener. Where attic flooring is specified the ceiling joists shall be I 0'5 with CDX plywood flooring. Frame new window openings in the Dining Room. Frame new window opening in rear Study. Frame sound deadening wall between new bath and Bedroom #1 with 2x6 plates and staggered 2x4 studs. -the first floor to the start ofthe stairwell. Continue :1 wall mounted handrail on the right side to the top of the stairs. An allowance of $1500 is included pending final detailing. (5/22:/06) Received a Brosco stair parts catalog. Baybroolcfails to plan for the requested stair work within project timeline. No efiort to measure. provide design options. or secure an estimate for the original project requirements until late in May when project was due to complete. Trying to stay within the design, the homeowner chooses a Hampton post system that appears closely cotnpatible with the style of the existing closed stair box. To avoid a large newel post obstructing the hallway at the top of the stairs, a handrail is requested for the top left side of the stairs to switch back and then secure to top of the stairwell wall. (5/2 for stairworl: is received. {#3540 5/2 7/06 Brosco stair pa rts: rails (616005), 3} balustersl C-5 60} 47'/2 - shoes with fiiets (6/29/06) Baybrook explains that a rep will soon call with an install plan. (7/2/06) Called Boybrool: for estimated start date-No reply. it is now month beyond the project's completion date. (7/5/06) Called Baybrook for estimated start date. The reply: 'Waiting for a call front stair company. 7/ l/06 Called the stair company directly. 'End of this week, possibly start of next. The stair company arrives and takes measurements after reportedly losing the orig inais. Met Boybrook rep inadvertently at Home Depot and inquired about the stair work. 'Tile parts should be in at the start of following week. I post is in stock. one on order. (8/l2/06) Called Baybrook to request a confirmation call ifa start is expected the following week -- No reply. (8/i 4/06) Baybrook calls: 'Possibly tn id week. (8/i Baybrook delivers 2 newel posts explaining that he's waiting for a 3rd. Homeowner specifically requested that no post be installed on the landing at the top of the stairs. Baybrook: 'l'll talk to the rep you spoke with.) don 't know when the 3rd post was added to the design. I have the some type of wraparound rail system in my house.' Called Baybrook to request a return call by 8./25/06 to propose alternatives and establish a drop dead date for original stair rail order~no reply. (8/23/06) Baybrool: explains that their rep claims.' 'l 't ltnow that 's what they wanted. l'll have to call the stair company to change the order. (8/25/06) The stair company delivers a 3rd post after numerous conflicting reports on the status of the order. The homeowner again explains that there should be no 3rd post. The stair co. rep: 'i know nothing about changing the parts. I'm just the delivery person. unless my boss and Baybrook decided that the type of rolling you wanted wouldn work. The type you want would need to be custom made and would cost more. Homeowner: 'We heard nothing from them. That wasn't their decision to make. Stair rep: agree. (9/l 0/06) installation day arrives. No communication from Baybroolc until 3 months after parts were ordered and delivered that the requested design would not be installed. No mention of alternatives. The decision to order a 3rd newel post was made without involving the homeowner. The shoes and filets were not installed. The newel posts. per the installer were too short and needed to be blocked up. To cover the block supports, the base was wrapped in trim wood. Awaiting invoice from Baybrook through KB Custom .S'tairs. Design change w/o owner's consent for top left handrail system INTERIOR DOORS: ENTBRIOR TRIM: N.I.C. SHELVING: N.1.C. CABINETS: N.I.C. COUNTERT OPS: Install bevel-edge laminate top with 4" Style to be selected by Owner. The allowance for countertops in the original estimate should be credited. The homeowner supplied all fixtures. DWISION 7: FINISHES CARPET: N.I.C. TILE: install ceramic tile on the bath floor. An allowance of $3/sf is included for tile and grout. Does not include specialty tile or stone. PAINT: N.I.C. N.I.C. DIVISION 8: ENTIRETY The scope of work above describes all of the work to be done and no work. other than that specifically reierrecl to herein, shall be considered part of this proposal unless specifically agreed to in writing between the Owner and Buybrook Rernodelers. Plans accompanying this agreement shall be considered supplemental and are not intended to supercetle this scope. Bmmnoox IIEMOBELERS, INC. 824 Bosrow POST ROAD (RTE. 1) PHONE, WEST HAVEN, CONNECTICUT 06516 wow; (203) 937-6400 (203) 251-7977 ms Contractor': No. 00554001 the undersigned Homeowner(s) authorize Baybrook Rernodclers. Inc., [the "Contraetor"], to perform the work described below, subject to the following terms and conditions, on the premises located at: I fa' i Street Address Town! City State Zip Code COMPLETE DESCRIFTION OF THE WORK: fins? /Iiu-_a 5.. I fr In 1171-! V9 a 31% r? firI.-I rd ff.' giki L. I. BAYBFIOOK REMODELERS INC. REG 824 BOSTON POST ROAD "h WEST HAVEN, CONNECTICUT 05510 PHONE Residential: (203) 937-6400 - (203) 261-7977 WK 4: Name: -- *3 Cl)! 3* firr"r' 0150!' 4 . LL rfinztri r/J? ?ffzfirf 1 4 I .0 BAYBROOK REMODELERS, INC. 824 Boston Post Road West Haven, Connecticut 06516 (203) 937-6400 0 1-800-224-2128 ATTACHMENT - ELECTRICAL LIST WK 3 2.: Smoke Det/110 1 1 Smoke Det/Bat? Outlets *3 g-13 22OVOut!ets Outlets I WP Outlets Switch 5 ,1 Switch/3 Switch/4 Surface LT I 3- Recessed LT Boybrook Remodelers, Inc. 23 Sept 05 Revised -I-8-Nmrt95' Shelton, CT 5 ATTACHMENT A Scope of Work 25' 33' Second Floor Addition DIVISION 1: GENERAL CONDITIONS Baybrook Remodelers proposes to furnish all labor and materials, to secure all permits, and pay all taxes and fees necessary to complete the work described below. All work shall conform to current building codes, and Baybrook will arrange for all inspections and secure all approvals required by the local municipality. A-2 surveys, property line location, and variances, if needed, are not considered part of the standard approval process and may be arranged for under separate agreement, or secured independently by the Owner. . Dumpsters and/or material removal, and portable toilets, when required, shall be the responsibility of Baybrook. Dumpsters are for the exclusive use of Baybrook Remodelers and are only intended for waste material generated during construction. At the conclusion of the job, the work area will be swept with a magnet and the dumpster and all construction related debris will be removed. The Owner shall remove all personal belongings and materials from the work area prior to the start of construction. PLUMBING FIXTURES, LIGHTING FIXTURES AND HARDWARE: The Owner shall supply all fixtures. Baybrook will assist in the ordering and selection of fixtures to insure a successful integration with the proposed design. ALLOWANCES: An allowance is a cost estimate included when a particular item has not been selected or determined. When the cost of the product or service has been determined the contract amount will be debited or credited the difference between the allowance and the actual cost. UNFORESEEN CONDITIONS: Occasionally, conditions that require I correction are uncovered subsequent to the start of construction. The 824 Boston Post Road - West Haven, CT 06516 (203) 937-6400 Windows -Siding -Roofing - Flooring - Decks - Additions Baths - Kitchens Boybrook Remodelers, Inc. . moctssonu. Owner shall be informed of the required solution and a mutual dec will be reached prior to further work being done. Unforeseen conditions are not part of the proposal. DIVISION 2: SITE WORK DIVISION 3: CONCRETE Nm DIVISION 4: STRUCTURE DEMOLITION: Plastic off all work areas and protect the finished floors. Remove entire roof and second floor walls. Salvage and retain (4) second floor Salvage and retain cltanney cap. Cap heat. Cap electrical service to allow continuous service where ever possible to circuits shared Stairs to remain. Remove two windows in Dining Room. Remove (1) window Study. FRAMING: Existing floor joists to remain. Frame a complete shell for the proposed second floor addition. All framing members shall be Douglas Fir. All wall studs, ceilingjoists, and rafters shall be installed at 16" o.c. oists and rafters will be sized per the plans. Subflooring shall be 3/4" tongue and groove CDX plywood. Studs are to be 2 4 unless noted otherwise. Wall and roof sheathing shall be CDX plywood. Underlaytnent for ceramic tile shall be Framing shall include all firestopping, blocking and code mandated metal fastener. Where attic flooring is specified the ceilingjoists shall be 2xlO's with CDX plywood flooring. Frame new window openings in the Dining Room. Frame new window opening in rear Study. Frame sound deadening wall between new bath and Bedroom #1 23:6 plates and staggered 2x4 studs. tam"; leave ro 9 . MASONRY: Extend the existing chimney and flues 2 ft above a 10 ft horizontal distance from the new roof line. Match the existing masonry as closely as possible. Install lead coated counterflashing at the roof line. Re>> install Owner 's chimney cap. 824 Boston Post Road - West Haven, CT 06516 (203) 937-6400 Windows - Siding -Roofing - Flooring - Decks Additions Baths - Kitchens Mam Boybrook Remodelers, Inc. ROOFING: Install a complete roofing system on the new roof including aluminum drip edge, ice barrier at eaves, select paper undercoursing, ridge vent, flashing and Certainteed Woodscape 30 architectural shingles. GUTTERS AND LEADERS: Install continuous white aluminum gutters and leaders on the new eaves. WINDOWS: Install 15 Mastic Masterweld white vinyl windows. All windows to have 3/4" insulating glass, lifetime warranty and 5 year accident warranty. Operable windows to have locking screens and ttlt--z'n sashes. Grilles to be in-glass with a 6 over 6 pattern. Install (1) salvaged window in bath; install (2) salvaged windows in attic. SIDING: Install Hi-Impact 2000 4 over 4 vinyl siding. Match existing as closely as possible. Wrap new caves and rakes with whit aluminum coil stock. DIVISION 5: UTILITIES HVAC: Install hot water baseboard heat in the new rooms. Include separate zone and thermostat. For the purposes of this proposal, it is assumed the existing boiler is of sufficeint capacity. PLUMBING: Install rough and finish plumbing for (1) sink, (1) toilet, and (1) tub/shower. Connect to existing systems in basement. Install Owner's fixtures. ELECTRICAL: Re--connect service to side of house. Install fixtures and devices as indicated on plans and listed on Schedule Z. Remove discontinued and relocated wiring. Install a sub--panel in the second floor bedroom closet to supply new second floor circuits. Present service is of sufficient capacity. Wire the heating system new zone valve and thermostat. 824 Boston Post Road West Haven, CT 06516 (203) 937-6400 Windows vsidlng -Roofing - Flooring - Decks - Additions - Baths - Kitchens Remodelers, Inc. Install of lighting fixtures to be provided by Owner. Vent bath fan to the exterior. DIVISION 6: INTERIOR Install R-13 krafi faced batt insulation in the new exterior walls and existing exterior walls that have been exposed to the studs. Install l-(raft faced batt insulation in the new ceilings below unheated spaces. SHEETROCK: Install sheetrock on the new and exposed walls and ceilings. Install moisture resistant sheetrock on the new and exposed bath room Walls and ceilings. All sheetrock will be taped with (3) coats of compound and sanded for painting. INTERIOR STAIRS: Install a complete stair system from the second floor to the attic. Treads and handrail to be yellow pine. Stringers and risers to be poplar. Provide solid guard rail in attic at 36" ht. Install a balustracle, newel post and handrail systernfiom to the start ofthe stairwell. Continue a wall mounted handrail on the right side to the top of the stairs. An allowance of 3 I 500 is included pending final detailing. I INTERIOR DOORS: C. INTERIOR TRIM: NJ. C. SHELVING: NJ. C. CABINETS: N.I.C. COUNTERTOPS: Install square edgelarninate top with 4" Style to be selected by Owner. DIVISION 7: FINISHES CARPET: N.1.C. TILE: Install ceramic tile on the bath floor. An allowaitce of $3/sf is included for tile and grout. Does not include specialty tile-01; 'stone. PAINT: NJ. C. 824 Boston Post Road - West Haven, CT 06516 (203) 937-6400 Windows - Siding Roofing 0 Flooring - Decks - Additions - Baths Kitchens V/,9/tfl Boybrook Remodelers, Inc. N.1.C. DIVISION 8: ENTIRETY The scope of work above describes all of the work to be done and no work, other than that specifically referred to herein, shall be considered part of this proposal unless specifically agreed to in writing between the Owner and Baybrook Remodelers. Plans accompanying this agreement shall be considered supplemental and are not intended to supercede this scope. 824 Boston Post Road - West Haven, CT 06516 (203) 937-6400 Windows Siding -Roofing - Flooring - Decks -- Additions Baths Kitchens 3-Lfigm .a fijff"35?rn .314-5 ii . .._hr_rm . : 0- I 1053 328 203? EGREE-35 5 sruvsou PLATES warm. ssconu LAYER or sm on aennoora 5 egg. BEDROOMM I 2356 'a J- .. 'J,-ll i DE 3 -- 2|_6n 3" 2 TH %flWd'i - 2 633 EGRE55 $7 MASTER . . . 'j - - -3- . SECOND FLOOR PLAN 9/06) Bayhroolt asks 'what's left for proiect? I Explains that an app! is soon necessary to'wall< through the punch list. (7/27/06) Baybroolc calls to arrange a meeting to walk through the punch list. 7/29/06) Punch list review meeting at the site. (9/5/05) Boybrook calls to arrange another meeting for punch list. (9/6/06) Homeowner explains that _no meeting is necessary since. other than the stair rails. there's been no progress since the last meeting. (9/l 0/06) Baybrook arrives to work the punch list, apologizes for the delay. saying: had an old list. {Another Rep) said he gave the the updated list. and I never got it. The day after the final inspection, Baybrook returns to restore the original window sash molding. Homeowner requests the lockbox he rentoved and the house key he returned. Baybrook leaves without notifying the homeowner, and the key is not returned. Homeowner calls soon after he leaves and Baybrook e.x'plains.' 'You were on the phone and didn't want to disturb you. Hotneowner: 'Where did you leave the key? Baybrook: 'The box was empty. thought you took the hey out, or sotnehodyfrotn already returned it.' Homeowner.' 'How could we have taken it? We don 't have the combination for the box.' Baybrook: 'Hold on, let me check again. No. no. it's not here. it 's a security issue. Baybroolc will pay a locksmith to change the lock. lt's Baybrooic's responsibility since they were in possession of your key. ll l/I4/06) The key issue remains unresolved. Baybrook explains: 'The rep didn 't panic when he couldn 'tjind the key. We know of no issue. l/28/06) The key issue remains unresolved. Baybrook was selected for a number ofreasons, but a key benefit they presented was a team approach. with most specialties under the Baybrook payroll. We expected this to improve their overall organization, communication. and execution. What we experienced fell for short. There was no communication. Apparently there was enough dissent to influence their work ethic. There seemed to be no pride in workmanship for this project. We saw practices, starting early in the project. that led us to believe the worker( s) were either unaunldied or greatly dissatisfied perforating their current profession on this team. The issues presented in the early phases caused us to strongly consider stopping this project and eating the results. For each request we made to rectify an issue. we were given the 'Sure, we can do that' reply. but then the connection dropped. and Baybrook moved on without taking action. Each time. we conceded to continue, convincing ourselves that this was an isolated incident and that the results for the next phase would be better. Since living on the new floor for a week. the poor quality of wo rkmanship has become more apparent. By the point we fully experienced the state of the walls, dootframes. and bathroom. the project, from Baybrool<'s perspective. was finished. and the damage was done. The addition looks as if it was applied to a house with M0 yea rs of settling. While the project does improve the use of the existing floor space. the fronting and issues potentially impact the resale value of the house. Anyone willing to inquire will learn that the addition was new in 2006. We had the misfortune of watching three neighbors replace their roofs during the project and each was a full day afiair with a crew of o~l 0. Magicaliy. we received a 'complete' rooj". installed by 2 people. and on the ground, in a little over 3hrs. with most of the work done in the dark. We saw the results during the first rain. it will be at least a year, even with the steps that have been taken to resolve it. before we'll risk finishing any part of the attic. With each issue. we received the same response. attitude. and remediation plan throughout the project. Baybrool: found no fault with their actions or decisions, and the homeowner now lives with the result. Each time. the issue was preventable. This was a complete build of a second floor from scratch. an open canvas. There 's no excuse that could support the lock of quality. The thin subfloor started a weal: foundation to build on. with the second layer reducing each ripple and wave a little but it should have been avoided. The door frames and walls have no excuse. A group a friends and a few cases of beer would have done a better job. This team had no cohesion. That's the missing ingredient for which we expected to pay wisely. and generously. The decision to elect Baybroolc for this project was a mistake. SIGNATURE DATE Attach as many additional pages as needed to Complete your statement. Note: All complaints are public information. By submitting this complaint, you give the Department of Consumer Protection your perm isslon to release a copy of this Consumer Statement. I- (3/30/06) A portable cctnipressor used by the project crew blows an electrical circuit killing power throughout the day. Calls- to Baybrook sound encouraging, but no one is sent to the site to diagnose or restore service. Power niysteriously returns that night. (3/3 i/O6) Baybrook respottds explaing 'we 'll have an electrician there Saturday or Sunday at the latest. He lives too far away to send today. (4/3/06) No follow through from Baybrook. The request for diagnosis, which includes the replacement of the GF I outlet is left unheeded and 8aybrook's response is that if 'it 's not duplicate--able. no action is necessary. (4/2 l/06) Baybrook notifies the homeowner ofa crack in the main circuit breaker and meter socket. 4/2 i/06 in voice #i4632 from Baybroolt to reconnect electrical service, replace the meter. conduit, and main brealcer. itemized charges include: 7.5 of labor -- This is physically impossible to justify. The sequence of events: - Baybrook calls to explain conditions found cracked breaker and meter socket) while reconnecting the service to the house, which is part of the original scope of work. Baybrook calls to explain that it may be difilcult to locate the parts. The homeowner requests a return call by if he 's unable to obtain and install the parts by the end of the day. 4: 15PM -- Baybroolc calls saying 'm done. Start-to-finish: and 35min elapse. Even with 2 people working, no more than i person can install each of the 2 damaged ports. Once complete. 2 could likely work together to connect the service. Install fixtures and devices as indicated on plans and listed on Schedule 2. (3/2 9/06) Baybrook shows the homeowner outdated drawings that show deleted fan and light box locations in the MBR, and do not include a thermostat location for the 2nd floor. (4/3/06)Schedule is revised (#3477) to add outlets in the BRs and the hall landing. The Extra Wort: Agreement includes these inconsistencies: a) Add I light in the Attic (for total of 2 -- The original Schedule l2/3/05) already included charges for installing/wiring 2 lights. b) MBR fan boxes -- Homeowner originally quoted $90.00 each to install and wire 2 fan boxes in MBR. When we opted to delete one location. the credit was limited to $75.00. c) BR overhead lighting Remove the overhead lighting included with each ceiling fan in the bedrooms. Charged for a switch and wiring in each room to run a switchable outlet. Original schedule Zl l2/3/05) already included 3 switches and 2 lights in MBR. Revision leaves 2 switches and 0 lights. (4/2 9/06) No smoke alarm installed in 2nd BR. Baybrook sheetrocks over the box in the eel ing.. (5/17/06) Missing smoke alarm is uncovered and installed. Outlets are relocated in the MBR and front BR and blanks are left in the original locations. No front Baybrook. if the outlets were plotted correctly. this change was not necessary. (5/l 9/06) Baybrook takes pics of blanks. Remove discontinued and relocated wiring. Install a snb--panel in the second floor bedroom closet to supply new second floor circuits. Present service is of sufficient capacity. Wire the heating system, new zone. valve. and thermostat. Install of lighting fixtures to be provided by Owner. Vent bath fan to the exterior. (4/27/06) exhaust vents are routed through attic and through the root'. promoting another leak opportunity. The sound of the rain hitting this vent cover is prominent in the baby is room at night. Although relatively insignificant in the scope of the entire list of issues, a cleaner approach would have been to vent both fans directly out the back wall. An insignificant increase in moisture under the soflit, a shorter run, and greatly reduced exposure to the elements. DIVISION 6: INTERIOR Install R-- I 3 kraft faced butt insulation in the new exterior walls and existing exterior walls that have been exposed to the studs. (4/2 7/06) Shower surround is installed with no insulation on the exterior wall. it is pieced in after prompting by homeowner but since the sheathing nails poke through everywhere, complete coverage is unlikely. Install kraft faced batt insulation in the new ceilings below unheated spaces. SHEETROCK: Install l/2" sheetrock on the new and exposed walls and ceilings. Install moisture resistant sheetrock on the new and exposed bath room walls and ceilings. All sheetroek will be taped with (3) coats of compound and sanded for painting. Throughout the project. where taping was necessary, the homeowner witnesses a niaximuut of 2 coats of compound. The sheetrock work around the switches and outlets is sloppy. A few areas were touched up after prompting front the homeowner, but more areas were exposed once the outlet and switch covers were set. INTERIOR STAIRSI Install a complete stair system from the second floor to the attic. Trends and handrail to be yellow pine. and risers to be poplar. Provide solid guard rail in attic at 36'' In. Install a balustrade, newel post and handrail system from (5/28/06} To improve the soundproofing quality hetween the 3rd BR front the Bath. the original estimate and the signed 2nd - floor drawing include charges for layer of 5/8" sheetrock on bedroom side. Neither the 2nd layer in the BR. nor the layer ofsheetrock on the Bathroom side was installed. See the shower/tub issues below. *Frame roof returns at soffit eave locations. Roof to overhang gable walls approx The overhang and roof returns. noted on the signed drawings, are not built. They are added later at owner's request. MASONRY: Extend the existing chimney and flues 2 ft above :1 I0 ft horizontal distance from the new roof line. Match the existing masonry as closely as possible. Install lead coated counterflashing at the roof line. Reinstall Owner's chimney cap. The salvaged chitnney cap is placed on top of the flue with no fasteners and blows off the first night. mongling the cap and denting window trim on the way down for the first floor bathroom. . (5/1 9/06) Baybrook explains that the chimney cap was not fastened because the bolts weren 't available. Then the rep says 'he 's too old to reinstall it. l/28/06) As pa rt of the remediation of the roof leak detailed late r. Baybrook explains that the mason around the chimney cap is cracked and promotes water between the flue and brick exterior. The rep believes the cement was left to cure improperly when installed initially. 2/4/06) No effort to date to correct. (12/l4/O6) Roofing team replaces the concrete cap. 2/2 0/06) 0 was removed. ROOFING: Install :1 complete roofing system on the new roof including aluminum drip edge, ice barrier at eaves, select paper nndercoursing. ridge vent, flashing and Certainteed Woodscape 30 architectural shingles. (5/l2/06) 3 Baybrool: reps begin work at approx 4:30 and work well into the dark, cotnpleting the papering/shingling in about 4hrs. The first rain produces leaks around the chimney and the gable. Called Baybrook who said they look into it, ofiering to recreate the issue by saturating the areas with water. (5/16/06) No response to da te for leaks. Left a for Baybrook. No reply. 7/06) Left a with no reply. (5/19/06) Left a with no reply. Baybroolc then shows late afternoon. Response from Baybroolc: 'We knew the roof would leak. The mason broke shingles around cltitnney. When we were here 3 ago to fix the flashing. they didn 't leave us any shingles.' The homeowner directs the roofers to the driveway where a package of shingles is waiting. Baybroolt blames the corner leak on the siding near the roof returns. They caulk around the roof return, and reshingle the area around the chitnney. They take pictures of the attic. Due to the amount of leakage. the homeowner requests that the subfloor around the leak areas be pulled to ensure that the insulation is not saturated, and to replace it if necessary. Baybrook replies: 'Sure. we can have that done.' l0/Q8/06) No ejfort to pull the atticjloor to date to inspect for water damage. The roof leaks again around the chimney and the gable. The homeowner reaches Baybrook who explains that they're tnaking rounds throughout the weekend to manage roof issues. Baybroolc arrives later to inspect and explain that the flashing reqttires resetting around the ch-.-nney. and that a taller ladder is needed to reach the side. They will return Monday 10/30/06. i No response to date from Baybroolc. l/3/06) left by Baybrook. (l l/6/06) Baybroolc again oflers to recreate the issue by saturating the areas with water. l/7/06) Homeowner calls twice to request a reschedule hoping to capitalize on the expected rain earlier in the week. and to avoid the excessive wasted water that may he required to duplicate the leak conditions. No response from Baybrook. l/8/06) Baybroolc returns the request to reschedule saying 'we won't come sooner because it 's raining. Baybroolt sprays the area around the chimney reproducing the leak and explains that the flashing will need to be resea led. No luck recreating the leak on the SW side. i/20/06} Baybrook reseals the flashing and the SW gable. l/23/06) Leaks reappear around chimney flashing. fl l/28/06) Baybroolc seals the brick exterior of the exposed cltintney and takes pictures of the cracked rnasomy cap as noted in the MASONRY section above. GUTTERS AND LEADERS: Install continuous white aluminum gutters and leaders on the new eaves. WINDOWS: Install IS Mastic Masterweld white vinyl windows. (3/22/06) Afier talcing 'laser--guided u_teasurements during the design stage. the architect incorrectly plots the front door and first floor picture window openings as if they're cente red in the front of the house. The door and stairwell are actually off- center toward the Dining Room. The second floor windows are drawn. then framed and installed justified across the front span, dramatically disconnecting their placement with the first floor. Baybrool: explains: "thought you planned to move the front openings to line up with the (3/23/0:5) Called Bayhroolc early next AM to stop work until resolution is reached. Work rontinues. regardless. (3/24/06) No recoounendation from Baybrook to correct the layout, resetting the 2nd floor windows and align with the e.x'isting 1 st floor. Requested estimates to punch the front door forward or to adjust the trout door picture window to improve their alignment with the 2nd floor windows. (3/2 9/06) Received estimates to relocate door window and to push the front door oi.-t 4' to compensate for off-center stairwell. (3/30/06) Homeowner requests that Baybrook correct the original plan which will reset 4 of the 5 windows. a After explaining that they would regularly run a magnet around the house. Baybroolc twice offered to leave a magnet for the - horneowner to sweep the area. and neglected to follow through. Once the were removed from the property. cleanup ejforts stopped altogether and disposal of the remaining and subsequent debris was the responsibility of homeowner. The Owner shall remove all personal belongings and materials from the work area prior to the start of construction. PLUMBING FIXTURES. LIGHTING FIXTURES AND HARDWARE: The Owner shall supply all fixtures. Baybrook will assist in the ordering and selection of fixtures to insure a successful integration with the proposed design. ALLOWANCES: An allowance is a cost estimate included when a particular item has not been selected or determined. When the cost of the product or service has been determined the contract amount will be debited or credited the difference between the allowance and the actual cost. UNFORESEEN CONDITIONS: Occasionally, conditions that require correction are uncovered subsequent to the start of construction. The Owner shall be informed of the required solution and a mutual decision will be reached prior to further work being done. Unforeseen conditions are not part of the proposal. DIVISION 2: SITE WORK DIVISION 3: CONCRETE NIA DIVISION 4: STRUCTURE DEMOLITION: Plastic off all work areas and protect the finished floors. (3/22/06) No effort was made to protect the existing floors or stairs. Heavy traflic leaves gauges, and excessive wear on the dining room floor, stair treads. and from entry. (9/2/06) No apparent eflort to protect the floors/stairs throughout the project to this point. With the punch list items near completion, paper is now taped down on the fi floor in high areas. Remove entire roof and second floor walls. (5/27/06) No effort to protect existing 1 st floor structure. A few nail pops and cracks were expected. but this was much more damage than considered reasonable. Holes and cracks in the ceilings and walls result front the stress of removing the 2nd floor walls and twisting the floor joists. We've received comments on the excessive damage from morethon one Baybrook employee and subcontractor. 2/06 Baybroolc 's eflort to patch up the area now prove temporary as many cracks have already returned. Salvage and retain (4) second floor windows. (3/22/06) One of the four salvaged windows was either discarded or taken from property. (4/l 9/06) A salvaged window 's tilting sash is broken during re--install in attic. (8/2 l/06) Baybroolc installs the pa to repair the tilting sash, but fails to return the parts used as examples that were taken from the bathroom window. The bathroom window now fa out when tilted. Salvage and retain chimney cap. Cap heat. Cap electrical service to allow continuous service where ever possible to circuits shared with first floor. (3/22/06) The electrical lead controlling the driveway flood light is severed at the second floor and forgotten. (7/24/06) To rectify the flood light, Baybroolt oflers a battery-operated motion sensor light. which has no manual control. The homeowner declined the suggestion. To restore the service. an access hole in the finished painted area on the second floor is required to snake through a replacement. Stairs to remain. (7/16/06) Stair company rep condemns the current state of the existing stairwell. Homeowner places order through Ba ybrook for new box stairs. (9/2 l/O6) Theflnish carpentry work of the new set of stairs is considerably lower in quality when compared to the set of star' rs leading to the attic. The bottom tread is gauged in two places and there are numerous gaps between tread and riser and trend and stringer. The top of the stairs is not square, which adds some excitement for the homeowner while installing the hardwood floors. The stair rep explains: 'The walls were ofi'. Hard time making things line up. it was apparent that treads were cut too short in some places and that little efiort was made to keep joined pieces tight before nailing. Even the decorative trim has many unnecessary gaps. The lock of quality begins to show. Top stair now creaks and flexes. The top sealed) handrail mounting is loose. Remove two windows in Dining Room. Remove (I) window in first floor Study. (5/24/06) Dining room windows are misaligned during installation and need to be reset. (5/25/06) Baybrook attempts to correct. but the reset is also not square. Since the homeowner isfinislting the project, custom trim work is now left to hide the errors. FRAMING: Existing floor joists to remain. Frame a complete shell for the proposed second floor addition. All framing members shall be Douglas fir. All wali studs. ceiling joists. and rafters shall be installed at 16'' o.c. Joists and rafters will be sized per the plans. (3l22lU6) The signed drawings and original estimate include :1 framed opening for the dressing area in the MBR. These walls are crossed off at the homeowner's request during document review and final signing. The framers are given an outdated set Case Notes Notes for Case Number: 2007-758 [add] Action Date User {Modify} MirandaR {Modify} MirandaR ://elicenseadminsi . ct. gov/caseN 0tesView.asp?idnt: I 75 808 Page 1 of 1 Note REVIEWED DOCUMENTS AND ASSIGNED A NUMBER TO COMPLAINT RECEIVED PER WZENGA, I SHOULD CLOSE THIS COMPLAINT AND SEND CONSUMER A GUARANTY FUND APPLICATION. CONSUMER ALLEGES THE COMPLAINT AGAINST THIS CONTRACTOR IS SUBSTANDARD QUALITY AND WORKMANSHIP, FAILURE TO USE MATERIALS SPECIFICALLY DESCRIBED IN A CONTRACT. AND FOR FAILURE TO CONSULT THE HONIEOWN ER WITH CHANGES IN DESIGN. RECEIVED CORRESPONDENCE FROM THIS CONTRACTOR ADDRESSING THIS ALLEGATIONS. ACCORDING TO THIS CONTRACTOR. HIS CONSTRUCTED A SECOND FLOOR ON AN EXISTING, OUT OF PLUMB THREE COATS OF COMPOUND WERE APPLIED TO TI-IE ROOF DID NOT LEAK UNTIL SOME TIME AFTER THE CHIMNEY AND SIDING WAS FINISHING THIS ATTIC IS AGAINST TOWN PLANNING AND ZONING MANY OF THE PROBLEMS WERE CORRECTED IN A TIMELY WORK PASSED EVERY INSPECTION. INCLUDING FRAMING. ALL IVIECHANICALS AND INSULATION: ITEMS PURCHASED BY CONSUMER WILL BE THE PUNCH LIST SUBMITTED BY THIS CONSUMER IS 95% COMPLETED. 11/2/2010 Case View Contact Participants Page 1 of 1 Case View Contact Participants Case: 2007-758 Field Value Status: CLOSED Respondent ID: 21286 Field Value Respondent: BAYBROOK REMODELERS INC Credential: not available Address: Public: Mail: 824 ORANGE AVENUE 824 ORANGE AVENUE WEST HAVEN, CT 06516 WEST HAVEN. CT 08516 Telephone: (203) 937-6400 Email: Complainant ID: 548030 Field Value Complainant: Address: Mail: 4 SHELTON, CT 06484 Telephone: notavailabile Email: not available Alleged issues Field Value Home Improvement Contacts Affiliated with Respondent Field Value No Other Participants (Respondent) data Contacts Affiliated with Complainant Field Value No Other Participants (Complainant) data Contacts Affiliated with Other Fieid Value No Other Participants (Other) data 1 1/2/2010 Timeline for Case 2007-758 Page 1 of 1 Timeiine for Case 2007-758 Label Value . Respondent: BAYBROOK REMODELERS INC Created: 01 (241200? Closed: Alleged Issues: Home Improvement Case Nature: Workmanship Found issues: Home Improvement Resolutions: File and Monitor Timeline Detail Start End Days Used No Timeline Details available. Timeline Summary Auth Days Extend Days Days Used Days Remain No Timeline Summary Available Total: 0 '75 808 1 1/2/2010